วินด์แฮม เลค ชาร์ลส์ คาสิโน แอเรีย

hotel was very elegant. they charge a $25 deposit upon check-in per day. they are also doing renovations so if you don’t mind this hotel is in a decent location close to stores & food places

Ein brauchbares Motel, aber Frühstück war minimal. Noch nicht einmal kalte Milch gab es. Die Sauberkeit war auch fraglich. Im Kühlschrank lag noch eine alte Flasche und hinter die Kommode durfte man nicht schauen.

First of all check in was for 3, we arrived at 3:40 and was told it would be 40 minutes before we can get a room. Once we got in our room the door wouldn’t lock. We had a wedding to attend at 6 so being that the door wouldn’t lock and the front desk said there were no more rooms. I had to stay until the door eventually got fix. I was told I couldn’t get a discount being that I booked on Expedited. I was very upset about that.

Staff was rude and check in was a headache. They wanted to duplicate my booking and gave us the run around to cancel one. And the pool was not heated it was freezing. Our light in the room did not work.

We had a long travel there on a Friday after work. Called ahead letting hostess know that we would be arriving super late but were in fact coming. Gave her our name and she said that it was fine. Fast forward to 11pm when we arrive we were told that they didn’t have any of the double queens left. Offered to put us in two king rooms but they were on different floors. That was not acceptable as we were 100% never going to be comfortable with our two children (14&9) sleeping apart from us in a hotel, let alone on two separate floors. After a while of trying to figure out a solution she discovers that there are rooms iin “cleaned” status that just haven’t been inspected yet. She runs up to to the room to inspect, come down, calls it clean and gets us checked in to this room. About 12:30am at this point. We enter our room to find no hotel phone, no garbage can in the room or bathroom, some weird black debris visible on top of the comforter, and the tv only has one channel and it’s CNN. A nightmare. I called the hotel 15-20 times over the span of the next hour to no avail. @2:30am I finally gave up, changed out of pajamas and headed to the lobby. Explained my situation and was finally offered two king rooms next to each other that only needed to be inspected. We agreed that we can make that work for the sake of some sleep before our 7am volleyball tournament. Woke up my oldest, packed all our things and brought them to the new room. NIGHT MARE goes on but I’m out of words allowed

Disappointing experience with room hygiene. The first room smelled strongly of mold and mildew, and while the second room was a slight improvement, it still had a persistent, unpleasant odor. Not the standard of cleanliness I expected

Everything spotless!!! Peaceful!!! The entire staff was amazing and they treated me as family!!!! I give them 1000000 stars!!

The room was moldy and I had called prior confirm there was shuttles and I was lied to. There was no shuttles upon arrival.

Would have never stayed here if not mislead. Indoor pool has been closed for months and they do NOT give you hot breakfast False advertising