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คำตอบจากที่พัก: 尊敬的賓客，看到您如此糟糕的入住體驗反饋，我們內心滿是愧疚與自責，對於酒店未能匹配五星標準、給您及家人帶來諸多困擾，我們致以最深刻的歉意。​針對您提及的服務、餐飲、客房等一系列問題，酒店已第一時間啟動全面核查與整改：一方面已組織全員開展服務禮儀專項培訓，強化服務意識與溝通態度，要求所有崗位員工時刻保持熱情周到的服務狀態；另一方面對餐飲部進行流程優化，增設餐食保温設備保障早餐温度，同時建立菜品出餐及配送的雙重核對機制，杜絕上錯餐、長時間等餐的情況，且要求服務人員對失誤及時誠懇致歉；此外，也已安排專人對客房窗户進行徹底清潔，並重新評估家庭套房空間佈局的合理性，後續將根據實際情況進行優化調整。​我們深知五星酒店的稱號離不開高品質的服務與體驗，此次暴露的問題我們會深刻覆盤並建立長效監督機制，徹底補齊短板。感謝您的直言反饋，這是我們改進的關鍵動力，也懇請您能再給我們一次證明自身服務與品質的機會。

คำตอบจากที่พัก: 尊敬的賓客，看到您反饋的相關問題，我們內心滿是愧疚，對於更換後的床單存在異物、服務未達預期等情況，我們致以最誠摯的歉意。​針對您指出的核心問題，酒店已立刻開展專項整改：在衞生管控上，已對客房部清潔流程進行全面升級，增設床單被褥等布草的雙層檢查環節，杜絕異物殘留問題，同時強化清潔人員的責任意識與操作規範；對於設施一般的現狀，我們已制定設施煥新計劃，將分批對客房老舊設施進行維護與更新；在服務層面，已啟動全員服務意識專項培訓，明確各崗位服務標準，要求工作人員主動關注賓客需求，為賓客提供及時周到的幫助。​我們深知這些問題嚴重影響了您的入住體驗，後續會建立常態化的品質巡檢機制，確保整改措施落地見效。感謝您的持續反饋，這是我們改進的重要方向，懇請您能繼續監督我們的服務，也期待能有機會彌補此次遺憾。

คำตอบจากที่พัก: 【❤床品一客一換❤】尊敬的賓客： 非常高興從您的留言中得知萬華給您留下如此美好的印象，我們酒店位於庫車健康北路38號A幢交通便利，我們的床品堅持一客一換，希望每位入住的客人能體會到家一般的舒適温馨， 希望您未來可以繼續關注萬華國際酒店，並將以後入住時的更多感受和體驗告訴我們， 熱忱期待您的再次光臨！祝您每天都有好心情。

คำตอบจากที่พัก: 【❤床品一客一換❤】尊敬的賓客： 非常高興從您的留言中得知萬華給您留下如此美好的印象，我們酒店位於庫車健康北路38號A幢交通便利，我們的床品堅持一客一換，希望每位入住的客人能體會到家一般的舒適温馨， 希望您未來可以繼續關注萬華國際酒店，並將以後入住時的更多感受和體驗告訴我們， 熱忱期待您的再次光臨！祝您每天都有好心情。

คำตอบจากที่พัก: 【❤城市景觀❤】親親，看到您的評價不勝欣喜！感謝您選擇入住萬華國際酒店。可以看的出，親是真的滿意咱們的酒店也是真的喜愛咱們的酒店，但看親親沒有點滿小星星是否不小心手滑呢？嘿嘿！最喜歡看到的就是客人真正的滿意以及五星的好評，我們定將繼續努力，讓更多客人能夠給咱們五星的滿意！萬華國際酒店期待您下次光臨時，可以為咱們點滿5顆小星星哦！

คำตอบจากที่พัก: 【❤城市景觀❤】親親，看到您的評價不勝欣喜！感謝您選擇入住萬華國際酒店。可以看的出，親是真的滿意咱們的酒店也是真的喜愛咱們的酒店，但看親親沒有點滿小星星是否不小心手滑呢？嘿嘿！最喜歡看到的就是客人真正的滿意以及五星的好評，我們定將繼續努力，讓更多客人能夠給咱們五星的滿意！萬華國際酒店期待您下次光臨時，可以為咱們點滿5顆小星星哦！

คำตอบจากที่พัก: Thank you for your kind review! We are delighted to hear that you found our hotel conveniently located and enjoyed our breakfast options. We apologize for not offering western-style coffee and will consider adding it to our menu to enhance the guest experience. We're thrilled to know that you had an awesome experience at our spa and were able to relax fully. We look forward to welcoming you back and providing you with even more delightful experiences in the future.

คำตอบจากที่พัก: Thank you so much for your wonderful review! We are delighted to hear that you found our hotel to be new, clean, and exceptionally comfortable. It is truly heartening to know that our efforts to maintain a high standard of cleanliness and spaciousness in our rooms have been appreciated.We are especially thrilled that you mentioned our staff, particularly the cleaning team, who have been praised for their kindness, friendliness, and prompt attention to your every need. It is our greatest pride that they have exceeded your expectations and made your stay with us a memorable one.Your recommendation means the world to us, and we are honored that you would consider staying with us again in the future. Rest assured, we will continue to strive for excellence in all aspects of our service, ensuring that every guest feels welcomed, valued, and truly at home.Once again, thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back soon!

คำตอบจากที่พัก: "Dear Guest,Thank you for choosing our hotel and for taking the time to share your experience. We are pleased to hear that despite the limited options in the surrounding area, you found our hotel to be nice with clean rooms and friendly staff.Your feedback is highly valued as it helps us continuously improve and provide an exceptional service. We strive to ensure that every guest enjoys a pleasant stay with us.If you have any further needs or suggestions in the future, please do not hesitate to contact us. We look forward to serving you again.Thank you once again for your visit and feedback.

คำตอบจากที่พัก: Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great stay with us, and we're especially delighted to know that our front desk team exceeded your expectations. Their dedication to providing exceptional service and making your stay as comfortable and enjoyable as possible is truly heartening. We'll make sure to pass along your compliments to the team, as their efforts are greatly appreciated. We hope to welcome you back again soon and continue delivering the same level of exceptional service.

คำตอบจากที่พัก: Dear distinguished guests, hello! Thank you very much for sharing your stay experience with us. Unfortunately, it failed to meet your expectations. Please accept our sincere apologies. Sincerely look forward to your coming again!

คำตอบจากที่พัก: 【❤床品一客一換❤】尊敬的賓客： 非常高興從您的留言中得知萬華給您留下如此美好的印象，我們酒店位於庫車健康北路38號A幢交通便利，我們的床品堅持一客一換，希望每位入住的客人能體會到家一般的舒適温馨， 希望您未來可以繼續關注萬華國際酒店，並將以後入住時的更多感受和體驗告訴我們， 熱忱期待您的再次光臨！祝您每天都有好心情。