Orange Hotel (Kunshan Vientiane Hui Branch)

Clean hotel and in good area near mall

Overall great except the air conditioning unit switched on and off all night.

Very good breakfast and big room. Rooms are clean and modern!

Disappointing Service at Orange Hotel After a Promising Start My anticipation was high for my stay at Orange Hotel, following a delightful experience at their sister property, Citigo, in Xi'an. The hotel's design and aesthetic initially impressed me, promising a blend of comfort and style that seemed perfect for both leisure and business travel. However, the service failed to meet the expectations set by its sister hotel, leading to a series of disappointing encounters. 1. Sleep quality is important for travelers, and after a restless first night, I approached the front desk to request a room change. Despite my willingness to compromise on amenities or pay a difference, I was immediately met with a refusal, citing full occupancy. This was perplexing, especially since room availability was still shown online. The lack of effort to accommodate a simple request was disheartening. 2. The housekeeping service was below par. After requesting my room to be cleaned, I returned to find my used tea cup unwashed and the bed linens unchanged, a basic expectation of cleanliness and comfort not met. 3. The absence of air conditioning control during the night was particularly troubling. Despite expressing discomfort with the heat and inquiring for a solution, I was told the system was centrally controlled to emit warm air due to the cold weather outside. The lack of regard for individual guest preferences and the unwillingness to find a solution resulted in a sleepless and uncomfortable night. 4. Interactions with the front desk were marked by a mechanical and unfriendly demeanor, vastly different from the warm hospitality I anticipated. It seemed as if guests were more of a bother than valued patrons, with staff appearing disinterested in providing any assistance beyond basic check-in and check-out procedures. In conclusion, while Orange Hotel excels in its aesthetic appeal, the service significantly tarnishes the overall experience. The lack of attention to guest comfort and the unwillingness to address concerns make it difficult to recommend this hotel. It's a reminder that good design cannot compensate for poor service, and hospitality should always be a priority.

clean and quite

manyi

衹擺客觀事實，各位看了自行評判。 7月26號下午入住1917，都沒有什麼問題，直到晚間洗完澡發現洗手枱插座不能使用，衹能找別的插座使用吹風機，告知前台有問題（22:09），前台反饋目前師傅已經下班，沒法即時修理，我説可以等師傅第二天上班直接刷卡進來修（我白天不會在房間），後面前台説插座修起來比較麻煩，看我入住時間比較久，提出換房，我説可以。 一開始説升級房型，我説好，然後又改口問我“喜歡現在的房型嗎”😳“可以換一個同樓層朝向萬象滙的同房型房間”。我表示可以。 從前台提出換房（22:15之前），一直到22:25，一直沒人聯繫我。22:25我詢問“可以了嗎”，前台回覆“機器人上去了哦，馬上就到”。這種由於房間問題導致的換房，客人入住4個多小時後行李都鋪開了，不清楚為什麼沒人上來幫忙轉移行李。 入住1922之後，剛準備往桌子上放行李，手就摸到了大概率是飲料易拉罐留下的黏糊的污漬（環狀）。然後我用房間座機撥打前台電話，説需要保潔（22:30左右），前台告知保潔已經下班了，我説那就給我再換個房間，既然桌子上這麼明顯的衞生都沒有打掃乾淨，我不清楚這個房間其他類像床品，衞生間用品到底有多乾淨。 這次是前台經理拿房卡上樓給我換的房間，換到了1915，我進門衹檢查了洗手枱插座，桌面，床麪的大概情況（床右半側的外側枕頭下有一小塊類似煙灰的東西，用手一扇就扇走了）。第二天早上洗漱，發現洗手盆裏有兩根長頭髮，我是短髮，頭天晚上進門的前台經理也是短髮。給前台發了微信圖然後説“今天保潔麻煩做徹底一點”。 7月27晚上回房間，床右半邊（躺着的視角）就是我睡的半邊，有一根頭髮，大概率是我的，長短顏色都差不多。我倒是不介意，直接就拿掉了，但是我不明白的是，就算不換床品，難道床單都不掃一下嗎…… 7月28晚上回房間，同樣的位置，有一根頭髮，今天的有點短，可能是我後腦勺的…… 7月29早上起來洗澡，頭天晚上太累了沒洗，剛鋪好防滑墊，發現就在地面上有一根長頭髮，again我是短頭髮，並且這是我第一次走進淋浴間。 原本預訂13天，退房了，實在是沒法再信任了。第一次住桔子也會是最後一次住桔子，這一次入住體驗是我國內外從100塊到1500塊之間住過的酒店裡最爛的一次體驗，沒有之一。華住會管管吧

這次入住崑山萬象匯的桔子酒店，飯店的位置沒話說非常的方便就在崑山萬象匯的隔壁。 入住登記的當晚，櫃檯的服務人員說女士稍後方便送一份水果到您的房間嗎？我回答沒問題。 但是直到我退房，我也沒有看到我的那一份水果。 然後飯店的備品給得非常的簡單，甚至沒有飯店的提袋，我要求要禁煙房。我還是很明顯的聞到煙味，而且眼睛因為煙味而感到過敏乾澀刺激感。 剛進入房間的時候異常的悶熱像進入桑拿房一樣。打開空調發現已經35度安排入住的房間，飯店人員居然沒有事先開啟空調調節室內溫度。 在我打電話與客房服務反應的時候只跟我表示女士你的空調調低一點，稍後情況就可以改善了。 但房間的卡片應該是連動著房間的啟動電源。我人離開房間去商場覓食的時候原以為房間的溫度會降低，結果回房間發現因為我把卡片帶離開了，所以房間的電源全部斷掉了。 這是我商務旅行住過的飯店，第一次遇到的情況，退房當天也請櫃檯協助提供封箱的膠帶。沒過多久機器人把膠帶送過來了，但是交代的封口我花了好久的時間才找到，而且沒有提供剪刀或美工刀或是膠帶台非常克難的完成使用。 集團飯店對前台的教育訓練需要再改進，謝謝。

酒店入住舒心，前台小陳服務好，退房送了水和小禮品，體驗感好，酒店靠近萬象滙方便快捷，下次還來入住。