During our stay, we encountered some unexpected issues with the hotel's management. The hotel, comprising two separate commercial buildings, is managed by a couple. Unfortunately, our experience with the female manager was not satisfactory. We felt she was not attentive to details and somewhat unhelpful.
A notable issue arose when we were inadvertently locked out of our room after the first night, due to a misunderstanding about our booking duration. The manager had set the access card for only one night, without properly checking the reservation system.
In contrast, her partner was more helpful and accommodating. Despite these issues, we appreciated the cleanliness of our room and the stunning view of Kunming's landscape.
its called a hotel but actually a serviced apartment with many different ”hotels” in the same building. very difficult to get a cab or carry luggage around. do not reccomend if you have baggages. there are lots of uneven roads and stairs to even get to the lobby. i arrrived at 2am in the morning and was told to call a phone number to ring for the staff, might be difficult for those who do not have cellular. the receptionist was very friendly and accomodating to extend my checkout till from 2pm till 5pm for an extra charge of 20rmb/h.