รีวิว ดี พาล์มา รีสอร์ท กัวลาเซลังอร์

คำตอบจากที่พัก: Thank you for your feedback, and we sincerely apologize for the delay during check-in. We understand how frustrating it can be to wait, especially when you’ve arrived early. Rest assured, we’ll work on improving this process moving forward. We're happy to hear that you enjoyed the cleanliness, location, and facilities, and that your son had fun with the ATV ride! We hope to have the chance to welcome you back for a more seamless experience next time.

คำตอบจากที่พัก: Terima kasih atas feedback yang positif! Kami amat gembira mengetahui hotel kami sesuai untuk keluarga dan Tuan/Puan berpuas hati dengan layanan staf serta fasiliti yang disediakan. Kami berharap dapat mengalu-alukan kedatangan Tuan/Puan lagi.

คำตอบจากที่พัก: Dear Guest,Thank you for sharing your review. It seems that you may have posted it for the wrong hotel. We truly appreciate your choice to stay with us at De Palma Resort Kuala Selangor and are delighted to hear that you had a great experience!We look forward to welcoming you again in the future for another wonderful stay. Should you need any assistance with your next visit, please feel free to reach out.Warm regards,De Palma Resort Kuala Selangor Team

คำตอบจากที่พัก: Dear Margaret,Thank you very much for taking the time to share your experience and for your kind rating. We’re delighted to hear that you enjoyed the spacious room, our convenient location near Sky Mirror and seafood restaurants, as well as the service provided by our friendly team. It’s also great to know that you found our place suitable for a family trip.We truly appreciate your constructive feedback regarding the TV size, connection quality, and the air-conditioning noise. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our maintenance and management teams, and we will look into improving these areas to enhance our guests’ comfort.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your family back for an even better stay in the future.

คำตอบจากที่พัก: Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you had during your stay, as this is certainly not the standard we aim to provide. Cleanliness and comfort are very important to us, and we are concerned to learn about the issues you encountered with the room condition, amenities, and bedding.Your comments have been shared with our housekeeping and maintenance teams for immediate review and improvement. We appreciate you highlighting the good water pressure as well. We truly regret the inconvenience caused and hope you will allow us another opportunity to provide you with a much better experience in the future.

คำตอบจากที่พัก: Thank you for your honest feedback. We're truly sorry to hear that your initial experience did not meet expectations, especially regarding the room location and surrounding environment. While we’re glad we could assist with the room change, we sincerely apologize for the cleanliness issues you encountered. Your comments are valuable and will be shared with our team for immediate improvement. We appreciate your understanding and hope to welcome you again with a better experience.

คำตอบจากที่พัก: Thank you for sharing your feedback and for rating your stay with us as very good. We are pleased to learn that you were satisfied with the cleanliness, amenities, and surrounding environment. We also take note of your rating regarding our service and regret that it did not fully meet your expectations. Please be assured that your comments are valuable to us and will be used to improve our standards. We hope to have the opportunity to welcome you again and provide an even higher level of service in the future.

คำตอบจากที่พัก: Thank you for your wonderful review! We’re delighted to hear that you enjoyed your family gathering with us and found our resort clean and suitable for all age groups. Your kind words truly motivate our team. We look forward to welcoming you again in the future! 🌿

คำตอบจากที่พัก: Terima kasih atas maklum balas yang diberi.Kami mohon maaf atas kelewatan semasa check-in. Kami akan usaha untuk perbaiki supaya perkara ini tak berulang.Kami juga gembira anda menikmati sarapan yang disediakan. Harap dapat jumpa anda lagi di masa akan datang!

คำตอบจากที่พัก: Dear Aishah, Thank you for your kind review! We're truly delighted to hear that you and your family had a memorable stay, especially during the Merdeka celebration. It’s great to know you enjoyed our kids-friendly pool, spacious room, and the nearby attractions. We appreciate your recommendation and look forward to welcoming you back for another wonderful stay at De Palma Resort Kuala Selangor! Warm regards, De Palma Resort Team

คำตอบจากที่พัก: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the cleanliness, comfort, and peaceful location of our hotel. It’s great to know our team made you feel at home during your stay.We truly appreciate your recommendation and hope to welcome you and your family back for another relaxing getaway soon!

คำตอบจากที่พัก: Thank you for your feedback! We’re glad to hear you had a nice stay overall. We truly appreciate your suggestion regarding the breakfast menu and will share it with our team for future improvements. We hope to welcome you again soon with an even better experience!

คำตอบจากที่พัก: Thank you for your review!We’re so glad to hear you had an amazing stay at our Superior Queen Chalet! Your feedback means a lot to us. We're happy that you were satisfied with the amenities, cleanliness, surroundings, and service. We’ll continue working hard to make each guest's experience memorable. We hope to welcome you again soon!

คำตอบจากที่พัก: Thank you for sharing your feedback. We're glad to hear you found our staff polite and nice. We're very sorry to hear about the incident with the monkeys. While we do our best to manage the local wildlife, they can occasionally be quite bold, especially around food. We’re currently reviewing our measures to help prevent similar situations in the future. We hope to welcome you and your family back for a more enjoyable and worry-free stay.