Astar Hotel

My stay at Astar Hotel was good. Good location making everything, food, shopping accessible by just a few minutes walk. Great customer service.

Location is very good, stuff is good also, rooms quality are not bad…

Clean & comfortable

Bilik utk keluarga agak sempit terutama untuk ruang solat bagi yg beragama islam…

약간의 서비스 불만이지만 모든게 다 좋아요

Rude staff. Behaved more like guard dogs than hospitality personnel. Charged more than was indicated from Agoda booking. Insisted on 3% extra for DEBIT card payment. Total hooligans. We paid for window rooms, but they were unavailable. Assigned window-less room without compensation. The room was smelt like dried up puke. Bedsheets were dirty. Hairdryer did not work. TV spoilt. Not a single chair in the room. Provided 2 tiny shower and hand wash. Towels easily mistaken as floor rags. Mats bellowed "songs" right opposite the hotel until 2am. They seem really to believe michael jackson lives in them. All this mean, you either enjoy this ruckus or be prepared not to sleep until they stop. I would NEVER stay at Astar Hotel Bukit Bintang, even if I have to sleep outside Bukit Bintang LRT Station.

The room we stayed in was at most 4 square meters (not considering the bathroom, if it can even be called that) so we couldn’t even properly open our suitcases. The walls, bed and bed sheets were dirty, and there was ants in the room. The cleaning guy came multiple times to our room, at odd times to ask something, including when we checked out, which we didn’t before the day after. I assume that is something the receptionist should informe him of? All in all dirty and not worth the price. However the biggest problem was when me and my mom arrived at 12pm and were told we could leave our bags and come back and receive our key at 2pm when our room was ready (understandable). However when we came back the new dish i had bought and left with our other stuff was completely destroyed. It was wrapped and put in a bag, but i placed it inside one of our bigger bags and left in behind our other luggage to protected as much as possible. But when we came back, the dish was laying on the floor a meter from the rest of our stuff, and not in the other bag where i had placed it for safe keeping. The workers offered to fully reimburse me for the dish the day after. But when i came back the day after they had (badly) glued it together. The issue with this was that it was clearly done cheap and poorly, and broke again within 24 hours. Honestly it was annoying that they kept passing the blame around, even after they showed me the surveillance of one of their workers breaking it. Not worth the money to stay here in my opinion, when other options within the same price range are available.

Stayed for 2 nights during my recent visit to Malaysia. - The location is good on a busy street in Bukit Bintang and most things are closeby. - The hotel has no soundproofing and can be very noisy till late night. Certainly avoid if you want to rest and not party till past midnight. - Rooms are small (some windowless), and stuffed. Humidity is high which makes the room smell bad. - There were insects in the room (didn't bite but were there). - The bathroom is very small and the toilet is placed directly next to the shower. This is a budget hotel so things are very basic but the hotel is not value for money as you can get better options in the same price range. On my return trip to KL after visiting the rest of Malaysia, I stayed at multiple other facilities on the same (or even lower) budget which had much, much better facilities.

Over de locatie valt niks te zeggen. Maar daar is ook echt alles mee verteld! Zelden zo'n vieze kamer gezien. Rode vlekken in het bed, hoeslaken en op de kussens. Muren zitten zwarte vlekken op. Verder is de kamer ook erg muf. Bij de receptie hangt een heel groot scherm wat iedereen kan zien met live camerabeelden van alle etage's en hoeken van het hotel ( niet van binnen in de kamers). Even twijfelde ik of het steeds het zelfde beeld was omdat je steeds meer ratten zag rennen achter het hotel waar de afval hoog opgestapeld lag, maar het waren er gewoon enorm veel. Wij kwamen om 23:00 uur aan bij het hotel en stonden om 23:15 weer buiten. Zo vreselijk was het. De receptie gaf nog aan om te kijken naar een andere kamer maar eerst moest er even gezegd worden dat een geld teruggave niet mogelijk is. Nee hier wil je echt niet komen.