We recently stopped at the AC Hotel by Marriot Krakow for a three-day city break. Let’s talk about the positives first… The hotel is in a great location, it is not too far from the city centre but is on the outskirts, a few minutes’ walk from a large green recreational ground which was lovely. A Bolt (Somewhat a European version of Uber) was almost instantly available at the hotel, and we never waited more than four minutes. A Bolt cab into the city was approximately £2.50 which was great too. The hotel is clearly very new, and this shows with its modern design and use of LED ***** lights which look amazing at night-time. The reception area is modern, has free coffee machines (for use between 1000 hours and 1600 hours) and has a bar within, which again, is very nice. The spa was lovely and is included within the price of the room. We visited at approximately 0900 hours, and it was very quiet which was nice, at one point, we were the only people within the spa. Though, don’t allow looks to deceive you. There were some annoyances with the AC Hotel by Marriot Krakow, and I think it is important to raise them. Firstly, the hotel is next to a building site, which is not evident from the pictures of the hotel’s website or online listings. We paid for an upgraded room with a balcony so you can imagine the disappointment when we learnt it was overlooking a very loud and dusty building site – so much so that the balcony was unusable. Secondly, the AC. (Not the name, the air conditioning!). This hotel uses the AC controls which link in with the windows and doors to prevent loss of energy, which is all well and good when it works. Ours seemed to glitch out constantly and as such locked the AC in the off position. We rung reception after spending a few hours in unbearable heat to be told that there was nobody who could help in the evenings and that they’d send someone in the morning. Fine, so we went to bed only to be woken by someone an hour later who said that they had come to look at the AC. We got up whilst the lady, what can only be described as “faffed” with the AC and then shrugged her shoulders and left – without resolving the issue. Now, if we could have opened the window, or the balcony door, to solve the issue then it wouldn’t have been as much as a big deal, yet it was a trade off between unbearable heat or construction site noise and dust. Another annoyance is when we ordered room service. We telephoned down to the bar and asked if they sold “Sauvignon Blanc”. We were told that they did and that it was however much. I asked for two bottles, and they said that they’d send someone up with it. 45-minutes later, the first waitress arrived with a trolley, an ice bucket, two wine glasses and two bottles of Chardonnay. We explained that we had ordered Sauvignon Blanc and that we would be grateful if she wouldn’t mind swapping it for the correct wine. She took the two bottles away and said that she would return. 20-minutes down the line, she r
Excellent hotel, the room was beautiful and very clean, I particularly liked the lighting, not too bright and added something extra to the ‘jazzy’ atmosphere. The spa in the basement is amazing, had the entire spa all for myself for hours. Breakfast was good, staff was very friendly and the location of the hotel is ideal for discovering the beautiful city of Krakow ! Will be back for sure !
WiFi: Good quality, reliable connection. Cleanliness: Very good throughout the hotel. Comfort: Comfortable beds and pillows; however, the towels could be improved. Staff: Polite and smiley, though could be a bit more engaging. Food: Enjoyed the mocktails, but breakfast could use a wider selection of fruits. Location: Excellent, close to the tram stop Cystersów, just 2 stops from the main railway station and 3 stops to the city center. There is also an underground parking available. Atmosphere: Modern, industrial vibe. Value for Money: Good option for a short stay, offering excellent value near the city center.
ผผู้เข้าพักโรงแรมเกินความคาดหมาย
5 ดาว+ระดับ
อยู่ตรงกลางจตุรัส
วิวสวยมาก
ทัศนคติก็เหมือนกษัตริย์
อาหารเช้าอร่อยมาก
เรารู้สึกเป็นเกียรติที่แผนกต้อนรับ
กับเครื่องดื่มแรก
พวกเขาอัพเกรดห้องของเรา
ไปห้อง402
แชมเปญหนึ่งขวดในห้อง
มินิบาร์ฟรี 2 แห่ง
จากุซซี่ในห้องอาบน้ําปี 2025
2 ห้องน้ํา
สองวันเรารู้สึกเหมือนเป็นบุตรของกษัตริย์
และราคาก็ถูกจริงๆ
และรางวัลก็เหนือกว่า
ขอบคุณพนักงานโรงแรมที่ยอดเยี่ยม
โรงแรมเกินความคาดหมาย
5 ดาว+ระดับ
อยู่ตรงกลางจตุรัส
วิวสวยมาก
ทัศนคติก็เหมือนกษัตริย์
อาหารเช้าอร่อยมาก
เรารู้สึกเป็นเกียรติที่แผนกต้อนรับ
กับเครื่องดื่มแรก
พวกเขาอัพเกรดห้องของเรา
ไปห้อง402
แชมเปญหนึ่งขวดในห้อง
มินิบาร์ฟรี 2 แห่ง
จากุซซี่ในห้องอาบน้ําปี 2025
2 ห้องน้ํา
สองวันเรารู้สึกเหมือนเป็นบุตรของกษัตริย์
และราคาก็ถูกจริงๆ
และรางวัลก็เหนือกว่า
ขอบคุณพนักงานโรงแรมที่ยอดเยี่ยม
โรงแรมเกินความคาดหมาย
5 ดาว+ระดับ
อยู่ตรงกลางจตุรัส
วิวสวยมาก
ทัศนคติก็เหมือนกษัตริย์
อาหารเช้าอร่อยมาก
เรารู้สึกเป็นเกียรติที่แผนกต้อนรับ
กับเครื่องดื่มแรก
พวกเขาอัพเกรดห้องของเรา
ไปห้อง402
แชมเปญหนึ่งขวดในห้อง
มินิบาร์ฟรี 2 แห่ง
จากุซซี่ในห้องอาบน้ําปี 2025
2 ห้องน้ํา
สองวันเรารู้สึกเหมือนเป็นบุตรของกษัตริย์
และราคาก็ถูกจริงๆ
และรางวัลก็เหนือกว่า
ขอบคุณพนักงานโรงแรมที่ยอดเยี่ยม
המלון היה מעבר לציפיות
רמת 5כוכבים +
ממש במרכז הכיכר
הנוף מדהים
הגישה היא כמו של מלכים
ארוחת הבוקר נפלאה
קיבלנו כבוד בקבלת הפנים
עם משקה ראשון
הם שדרגו את החדר שלנו
לחדר 402
בקבוק שמפניה בחדר
2מיני בר בחינם לחלוטין
ג 'קוזי בחדר המקלחת של שנת 2025
2חדרי רחצה
במשך יומיים הרגשנו כמו בני מלכים
והמחיר ממש ממש זול
והתמורה היא מעל ומעבר
תודה לצוות המלון הנפלא
This was our first time visiting Krakow , what a great city you have , everyone was so friendly. We visited so many restaurants , all the food and service was excellent. We tried local foods and local drinks , again all great quality. We did all the tourist places but somehow missed the castle so we are going to have to return for that . Now onto the Venetian Hotel , on arrival we checked in with ease , very friendly desk staff , no issues checking in. We got to our room , it was very clean and spacious with the added bonus of a fridge , hob , kettle and provisions , everything we needed. We had a balcony which was a bonus. Each time we left and returned we always got a hello. Again , all staff we encountered were friendly and smiles all around. On our last day ( 20/09/24) we checked out just before 11am. The young lady at the desk was extra helpful , double checking out airport transfer for us then stored our suitcases in the back room whilst we did some last minute sightseeing. On return our airport transfer service was late and the same lady made a few calls and our lift arrived. It was this lady that told us about the castle , we have no idea how we missed it , lol. Apologies to this lady i cannot remember your name but hope she sees this , thank you very much. All in all we had a great time at your hotel and in your city. Many many thanks and we will be back. cheers Steve & Kelly
This was a unique experience to us. We stayed in room 200 which isn' a room but an apartment of 125 square meters: Two large bedrooms, a living room with a piano, a small kitchen and a huge bathroom. And all is furnished with lovely, old furniture and is nicely renovated. I guess that it used to be the old owners own home? But the apartment is on ground floor, in one direction (the bathroom) facing the hotel yard, and the other direction (the bedrooms) facing a small street. This was not a problem to us, but might be it to other guests. The staff was very friendly and helpful and the breakfast was good, but not fantastic. The hotel is very close to both the railway station and the old town.
The hotel has an excellent location with a tram stop right at the front door. Just minutes form the old city square. About a 30 minute ride from the airport, but add time for heavy traffic. Rooms are clean and typical for a modern budget hotel. Only one towel per person in the tiny bathroom. No amenities or safe. But fine for one overnight. Mattress firm. The breakfast buffet was quite good for a budget hotel. We had a problem at check in. We were given a room that was already occupied. The key code opened the room to find another persons' belongings. Oops! The front desk needed quite a while to resolve. I noticed a couple other guests also having problems at check in or check out. However, the personnel at the reception desk were very friendly and helpful. At busy times it would have been good to have a second receptionist. There was a bit of a wait at checkout.
The room was a bit on a small side, so it was a tight fit for three people and their luggage. However, the beds, mattresses, bedsheets, and pillows were comfortable. The bathroom was small as well. Everything was very clean. There is no refrigerator in the room, what they have is what they call a mini bar, it is basically a cooler. I was told that if we put something cold in there, it will keep the temperature for a few hours, but it does not produce any coldness. It was a big bummer because we needed to store some of our food in a refrigerator. At the same time, there was a little kettle with a bunch of hot tea and coffee we could make in the room, which was nice. We were also provided with courtesy water. The location of the hotel is convenient to get to grocery stores and center town. There is no public transport nearby, so we drove to everywhere we needed to go. Overall, a good stay.
The position of the hotel is perfect location a very short walk and in main square lots to places to eat in area of hotel and not far to get a taxi. Staff was friendly and welcoming with breakfast brought to room found very repetitive but nice fresh food. Lots of seps to get to your room.