Inap II @ Suterabay By Ayuhouz

We had an incredible experience at Sutera Bay. From the moment we checked in, the staff made us feel like VIPs. The room was spotless, the bed was exceptionally comfortable, and the attention to detail was impressive. The location was perfect for exploring and the breakfast spread was a highlight of our mornings.

Very spacious room very new and clean the pool and cafe is just downstairs love the location

Overall is alright but no cleanning provided during my 3night stay. We ask for toliet paper& tissue but customer service & cleaner said need to stay up to 5 days to get paper& tissue. We feel a bit frustrated with them. This area didnt provide 24 hrs customer services as only working hour if compare to SIGAR.

praised for great locations, spacious rooms, good facilities (pools, kitchens), and responsive service, ideal for families/groups too.

Registration and checking in is a very confusing process as the checkin is not at the same lobby as the hotel. The same building is managed by 3 groups of hotel - Sigar, Home Suites and Pinstay. Pinstay registration checkin desk is only manned 9am to 630 pm and late check in anytime outside of this is a nightmare and the process in their email is very confusing. The confirmation email comes with a pin which we have no idea how it is used and the locations of the lobby and rooms is like a treasure hunt

The room is spacious, clean, and well-equipped with modern furniture. However, the pool is quite small and only opens at 9 AM. Guests also have to check out before 11 AM. The customer service could be improved as the staff were not very friendly, and guests are required to dispose of their own rubbish before checking out.

The room was nice , moden ,very clean and comfortable with great views and my kids enjoy to swimming on the nice pool..

The reception staff hotel assist me nicely and polite, and So far everything was good (room really nice and comfy), i got my luck to be able have this room below the usual price. Thanks

Best la.. first time stay kat pinstay.. bilik besar bole muat 4 ke 5 orang, selesa pula tu.. ada kolam renang, sesuai sangat klu nak rehat² bercuti dengan family atau org tersayang