My worst experience in a hotel ever. The staff screwed up my check-in, let someone in my room the first day, checked me out without my request on the second and then gave my room to someone else on the second day. They cleaned out my room while I was gone without my knowledge and without any kind of notification. When upon arrival my key didn't work, they gave me a new one and I then arrived to my room with it being occupied by older man and my stuff gone. Later it turned out that it had been packed by strangers and without my permission. Extremely bad, disrespectful, belittling and offensive customer service & handling of the situation. The staff doesn't take accountability or responsibility for their mistakes and they have absolutely no interest of trying to find out what happened and where a mistake was made. They instead try to get off the hook by lying and blaming the customer. If it hadn't been a business trip with a group of people, I would have left before my second night in this establishment. I did not feel safe or comfortable there after the treatment I got. Do not stay in this hotel, unless you want to be treated like trash. Also, If they give you a room un the ground floor, the internet will not works, so do not consider working from this hotel.
Stayed at this hotel for 2 nights. It is quite corporate looking and doesn’t have much of an atmosphere. The room was fine and the bed very comfortable. There was no fridge in the room nor any coffee and tea making facilities. Only a bar of soap and tiny Rituals body lotion in bathroom. Parking in the car park next to the hotel costs £20 per 24 hours as the car park does not belong to the hotel and it’s the only car park nearby. Breakfast is 20 euros pp but there is a lot of choice. You have to pay 10 euros pp to use the sauna and they charge 5 euros pp if you want to swim in the river and need a towel.
This 5-star superior hotel overlooks Lake Constance in the Petershausen district of Konstanz. It features massage and beauty treatment rooms a heated rooftop pool, free WiFi internet and on-site parking. The 5-star Seehotel Riva is a historic lakeside villa, offering spacious, modern rooms with floor-to-ceiling windows. All include a flat-screen TV. Most have a balcony or terrace. A breakfast buffet is provided each morning. The elegant Riva restaurant features views of the lake, an open fire and a summer terrace. Gourmet food is served in the two Michelin Star restaurant Ophelia. The stylish bar and lounge area serves drinks. Konstanz town centre is a 15-minute walk away. The historic Petershausen Abbey and Konstanz Ferry Port are a 5-minute drive.
What a wonderful staff! Helpful & friendly, Haike at reception & โดยเฉพาะ Malte went above & above to help me. Clean, สีสันสดใส, lighting well with lovely, upbeat decor & surrounding quiet. ห้องพักสะอาดสะอ้าน เตียง(&เครื่องนอน) นอนสบาย. เพิ่ม bonus ของห้องอาหาร & cool bar อยู่ติดกับบริเวณ reception อาหารดีในราคาที่เยี่ยมเหลือเชื่อ, & full bar & wine. Highly recommend!
Infelizmente o hotel , apesar de suas qualidades como limpeza,instalações,café da manhã bom e localização. O serviço é ruim : não limparam nosso quarto em uma das estadias e quando fomos solicitar ( não há telefone no quarto) , o recepcionista foi extremamente rude . Além disso, um atendente é responsável por toda a fila do check in e bar, ou seja , demora mais de 1 hr para o fazer ou solicitar algo . O hotel é novinho,mas o ar condicionado do nosso quarto também não funcionava.
Love this hotel.. arrived late (8:30) but Nithin, the gentlemen who checked us in, was kind, patient and full of suggestions of things to do around the area. We were so thankful he spoke English as our German is bad. Rom on was very clean, beds firm and comfortable, great hot water!! In shower. Definitely would stay here again. Love Hampton is over here now!
Beautiful old historic hotel with lots of history. The staff are wonderful and will help you in any way they can. If you would like a kettle for your room you only have to ask at reception. It's in a lovely quiet area but just a few minutes walk to the main town area. Breakfast is outstanding and it has great choice and super fresh ingredients too, a pleasure to wake up to. Don't be put off by the old facade of the building because inside it has everything you would find in a modern hotel..
Room was great, but no much food selection nearby.
Charge E?UR 10 for car parking where there is no gantry. Can someone confirm that payment is necessary ? Hotel is pretty funky and room is too dim for my liking. Got cooking stove thou
Hôtel moderne, bien situé. Le centre ville est facilement accessible à pied. Parking attenant à l hôtel (payant). Personnel polyglotte. Chambre moderne et salle à manger moderne. Notre chambre était située au rdch avec grande baie vitrée donnant sur la rue, donc impossible d ouvrir la fenêtre ! Peut être avons nous été sous classé, car réservation par booking et non en direct. Pourtant le tarif été conséquent pour une nuit (200 euros avec ptdj sans parking) À ce tarif là nous nous attendions au moins à quelques produits de toulette(bonnet de douche, coton tiges, shampooing et conditioner). Là juste un flacon de savon fixé dans la douche et deux savonnettes. Bac à douche extrêmement glissant (avons posé un drap de bain au fond, car très dangereux). Pas de plateau de courtoisie pour faire un café ou un thé. Pas de prise électrique près du lit pour charger le portable. Le petit déjeuner était correct et complet. Nous revenons tout juste d Andalousie et pour le même tarif, nous avons bénéficié de prestations et de services bien plus généreux.Peut-être ne devrions nous pas comparer. Mais on ne peut s en empêcher.
I went to this hotel just for a couple of days, and I would never suggest it to anybody. 1st: nowhere is reported that the check in is completely automated after 11-12 am, so if you have any problem, you have to deal with it alone. 2nd There was a total disorganization concerning the internet connection. They claim it is for free, but they never say that you have to hurry up to get one of the copy they print everyday with username and password, and if you arrive in the evening, there is big chance that you do not get any of these copies (other 5 guests had the same problem I had, no printed copies of the password), so you have no internet in the room (even if you payed for it) and since there are NO people at the front desk, you cannot complain to anybody to solve your problem. I went there for work and I could not prepare my ppt presentation thanks to them. On the day of the check out a brainless receptionist told me they just print the exact amount of copies matching the number of occupied guest rooms and he could not understand that if a guest took more than one copy (i.e. he can lose one and take another) some other guest will remain without. I suggested to leave one copy IN the occupied room and not in the common hall...I hope they will find a solution. At least the room was clean and quite, so I do not give them only 1 point.
ผผู้เข้าพักAbbiamo soggiornato per due notti in questo hotel sul Lago di Costanza , vicinissimo alle Therme omonime. La camera era molto ampia e confortevole, con servizio di pulizia quotidiano molto attento. Vista la posizione vicino al Lago ma a qualche fermata di bus( con un biglietto che viene dato gratuitamente al check in) dal centro .abbiamo opzionato anche la colazione e usufruito della cena nel ristorante interno all'hotel. Tutto molto buono . Consigliato per qualche giorno di relax sul Lago.
Haben dort vier Tage verbracht - Das Hotel liegt sehr zentral - Bus/Bahn sind schnell zu erreichen - auch Innenstadt und See sind schnell zu erreichen. Leider haben wir jedoch auch einige negative Punkt aufzuführen - Das Zimmer ist schon okay, leider keine Klima (wussten wir aber schon vorher) der dort befindliche Ventilator leider nicht funktionstüchtig (Bei Temperaturen von weit über 30 Grad sehr schade); Es ist ja schön wenn es im Zimmer die Möglichkeit gibt Tee oder Kaffee zuzubereiten - Zucker war zwar da aber Tee/Kaffee Fehlanzeige. Frühstück soweit in Ordnung - was stört (ist auch bei anderen Hotels leider so) dass es sich bei den Brötchen um Aufbackware gehandelt hat - von einem Hotel in schon gehobener Preiskategorie erwarte ich eigentlich mehr. Fazit - mehr als ein Befriedigend kann als Urteil nicht gegeben werden.