The Mercure Samui, is hands down one of the most spectacularly positioned hotels on the beautiful Chaweng beach. At just one year old it is also the most beautifully landscaped and furnished of the many hotels we have been so lucky to stay during our travels. The team who maintain and care for the hotel and clearly understand the importance of guest services is outstanding. From the wonderful management of Nat and Nina, to their beautiful staff of whom there are too many to mention and the amazing reception team of, Sira, Bella, B and Daris, there was nothing that they didn’t do to make our stay as perfect as possible. We wish we could name them all. Everyone was wonderful! We had planned a seven day stop over here on Koh Samui as we came to the end of two months travelling in Europe. We chose the Mercure and Koh Samui on a whim as hopefully a restful place to unwind. We couldn’t have asked for more! We only wish we could have stayed longer! The breakfast each morning was a buffet with a chef station for selecting items that could be made on request. The restaurant team at meal times and at breakfast was cognisant of my wife’s gluten intolerance and catered for her with excellent alternatives. They were brilliant! We had not considered a return to Koh Samui before our arrival but all that has now changed. We will indeed return to the Mercure for the pure joy this wonderful hotel provided us during our stay. The beach is one of the cleanest and calmest of the beaches we have visited in Asia. Travel too and from the Samui Central mall or down to Lamai is inexpensive and extremely well serviced by small buses that pass by the hotel at least every five minutes and cost just 100 THB. The rooms are beautifully furnished as you would expect from such a new hotel. The beds very comfortable and the bathroom excellent. A fabulous shower! We stayed in pool access room, 2005. It was a real treat to be able to walk into the beautifully clean and well appointed pool whenever we felt the need for a refresh. Access to the pool and the beach was easy from all rooms with plenty of shady deck chairs available. The three bars, on the beach, in the pool, on the rooftop of the restaurant, offered happy hour times that varied between venues. As you can see from this review, we loved the Mercure on Koh Samui. We are already planning a return visit!
1. Had 2 separate bookings and requested them to make it a back-to-back reservation so I have the same room throughout my stay. Had informed them prior to arrival (assured me it’s done), had to request and remind again upon check in (apparently wasn’t done). Came by the front desk to check on it a day before my 2nd booking (it wasn’t done yet again!). The next day, my key wasn’t working as it wasn’t programmed for my entire stay. They gave me a bogus reason that I need to check in again when I was assured everything was resolved on 3 occasions! 2. Requested for late check out and was told to check again on the eve of my departure. Checked on the eve of my departure, to only be rejected for late check out. Was repeatedly told to keep my luggage at 12pm when I was trying to reason with them. We know we can leave our luggage like any other hotel but didn’t want to. Hence, the late check out. The staff should be able to see the occupancy forecasts and manage my expectations upon check in and not disappoint me on a later day. 3. Shared my negative experience and after some empathetic requests (I didn’t want any monetary service recovery), was given an extra hour for late check out. They said that’s the best they can do. 4. Make sure to lock all your valuables in the safe. Housekeeping left my door ajar after make up room. I only found out when I returned at night! 5. Nice beach bar but basic cocktails. The minimum spent for a sofa/bed is ridiculously high. So visit other beach bars with better service and cocktails. 6. To all that’s reading this, don’t expect any empathy and assistance from this hotel. Don’t make any request! They can’t resolve them! I gave them 2 stars for the below. Positives: 1. Location is okay, quiet area with some stores and restaurants 2. Staff was friendly and pool is warm to dip 3. Breakfast acceptable.