When we arrived at Ko Samui airport, the transfer service from the hotel worked perfectly. We received a very warm welcome at the hotel and were given our room straight away. The room (Grand Deluxe Room) far exceeded our expectations. It's less of a room and more of a small apartment without a kitchen. The hotel complex is absolutely paradisiacal. Lots of beautiful plants and very well maintained. The beach was amazing, the most beautiful beach we have seen on Ko Samui (we explored the whole island by motorbike that we also rent from the hotel). The sea - turquoise blue clear water. The great thing is that it is a private beach so only accessible to hotel guests and therefore not overcrowded. The food was fantastic. There is a very large selection and there really is something for everyone. The pool area directly on the beach with an included pool bar is very beautiful. And the cleanliness of the whole hotel was excellent. What particularly impressed us and what we have never experienced on our many trips... was the warmth and friendliness of all the staff. Everyone was always helpful, funny and good organized. Friendships developed in this short time, for which we are very grateful. We would like to thank you from the bottom of our hearts for what you have done for us. You gave us a wonderful honeymoon and organized such a beautiful candlelight dinner that we will never forget in our lives. We can wholeheartedly recommend the Fair House for couples, families and singles. We look forward to being with you again soon. Big hugs Andi and Sabine
1. Had 2 separate bookings and requested them to make it a back-to-back reservation so I have the same room throughout my stay. Had informed them prior to arrival (assured me it’s done), had to request and remind again upon check in (apparently wasn’t done). Came by the front desk to check on it a day before my 2nd booking (it wasn’t done yet again!). The next day, my key wasn’t working as it wasn’t programmed for my entire stay. They gave me a bogus reason that I need to check in again when I was assured everything was resolved on 3 occasions! 2. Requested for late check out and was told to check again on the eve of my departure. Checked on the eve of my departure, to only be rejected for late check out. Was repeatedly told to keep my luggage at 12pm when I was trying to reason with them. We know we can leave our luggage like any other hotel but didn’t want to. Hence, the late check out. The staff should be able to see the occupancy forecasts and manage my expectations upon check in and not disappoint me on a later day. 3. Shared my negative experience and after some empathetic requests (I didn’t want any monetary service recovery), was given an extra hour for late check out. They said that’s the best they can do. 4. Make sure to lock all your valuables in the safe. Housekeeping left my door ajar after make up room. I only found out when I returned at night! 5. Nice beach bar but basic cocktails. The minimum spent for a sofa/bed is ridiculously high. So visit other beach bars with better service and cocktails. 6. To all that’s reading this, don’t expect any empathy and assistance from this hotel. Don’t make any request! They can’t resolve them! I gave them 2 stars for the below. Positives: 1. Location is okay, quiet area with some stores and restaurants 2. Staff was friendly and pool is warm to dip 3. Breakfast acceptable.