ผู้เข้าพัก
25 กุมภาพันธ์ 2024
Would give zero stars if this was an option !! We arrived at the check in around 8pm, got shown our room and told the staff member the sheets were not clean and there were stains on them. Her response was they might be able to change it in the morning. Once the staff member left my wife went to get a shower and there was no hot water, then after this we noticed the pillow cases were dirty and then my wife pulled off the pillow cases, the pillows themselves where black in colour(see photos below). I immediately packed our things and went to reception as I wasn’t staying in this place any longer!! They had nothing really to say about this other than it was a mistake…. I understand people make mistakes but when you see the photos below this was more than a mistake this was pure negligence to hygiene!!! The person who “cleaned” the room before we arrive clearly would have seen these stains, then proceeded to put them on thinking it would be acceptable for anyone to sleep in. Then I got a message from the hosts themselves to tell me I had overreacted to the situation and if I had of stayed they would change the pillow…. No harm but if that is what was visible to the eye then I wouldn’t be taking any chances in a place like this!!
แปล