I went with my 70+ year old parents and my husband. The ages of the other guests were from young to old. Everyone was comfortable, kind and caring for everyone else. We met two great volunteers- Nelly and Jessie who were great at connecting folks every evening. Our rooms were on the second level, facing the pool. We never heard anything from the parties right down below, even though they stayed up later than us. The walls were thick and the doors kept the sound out. There were two families with young children who also seemed to have no issue with any sounds. What to say about the staff? Faii and Dalí were knowledgeable about everything-set up a snorkel trip and recommended the best restaurants! Oh and the cleaning folks made a delicious breakfast every day. The beach was AMAZING. An easy walk down from the hostel. Shaded by trees and soft sand. The water was warm and shallow. I want to go back! Don't miss it!
We have stayed at Koh Chang Paradise Resort several times and have loved our visit every time except this last time. My in-laws came from the USA for their first ever visit to Thailand, so we chose the Koh Chang Paradise Resort with full confidence that they would enjoy their dream beach vacation with excellent “Thai hospitality.” The guest relations employee, Alex, who has worked at this resort for over 7 years handled our check-in process at the Koh Chang Paradise Resort. His behavior towards us is the reason why we will never stay here again. The resort double-booked the beachfront room we had reserved for my visiting in-laws, but they didn’t tell us that. Instead, Alex said they would upgrade my in-laws to a brand new beachfront room for the last three nights of our stay. These rooms were literally still under construction when we arrived. The room was not ready the morning of the move, so my in-laws told the front desk before breakfast that they would rather stay in the room they already were using. The front desk agreed, so my in-laws went to breakfast. After breakfast Alex found my in-laws and assured them that the new room would be ready by the supposed move time later that same day at noon, but my relatives have young children and were afraid that if something wasn’t constructed quite right or if there were any construction materials left by accident that someone would get hurt. Also, my in-laws were heading out shortly for an elephant experience, so they would not be present at the hotel at noon when the move was supposedly happening. My in-laws politely declined the move, but Alex escalated the situation by raising his voice and forcefully trying to intimidate my in-laws to acquiesce to his will. This is entirely inappropriate! No one should ever talk to a guest in this way, ever! My in-laws needed to leave for the excursion, so I stepped in and had to interact with Alex. I am disappointed with how Alex managed himself. We have rights as guests, and he raised his voice at me and tried to intimidate me into saying that my in-laws would move. He told us that the guests who were arriving always came every year and booked the same room that my in-laws were using. It’s not our fault that the room got double-booked. In fact, why did Alex even give us the room knowing that this double booking could be a problem? Completely the resort’s fault and not ours. I’m disappointed that Alex tried to blame his mistake on us. We as hotel guests who were given that room had just as much right to stay there as these incoming guests. Alex made us feel like we were insignificant and had no right to stay in the room in his attempt to intimidate us into moving so that the “VIP” guests could have the room. It was the resort’s fault, and Alex made us feel terrible with his forceful yelling. We felt belittled. As Alex was yelling at me and being extremely pushy, I could tell that the Thai staff who were watching the whole situation felt embarrassed about how
Kho Chang is a beautiful island covered with trees, mountains and waterfalls. There are perfect beaches on its western shore. On one of these is Coconut Beach Resort. It's scale and architecture suit this island. Some larger hotels there might as well be in overdeveloped cities. Accommodation is in clusters of two-story buildings innThai style, grouped around a beautiful swimming pool and tropical gardens. There are trees on the beach with hanging swings and womb chairs. The restaurant has tables at the edge of the beach. The Thai food is delicious - seafood in red curry, whole fish simmering at your table, grilled prawns - and there are cocktails to complete the holiday treat. Service is friendly and efficient.
ผผู้เข้าพักBeachfront Hotel with pool and lush greenery all around the pool for shade. Great value. The beds were large, and rooms have fridge and coffee making facilities. Barxand restaurant were OK for breakfast but not a huge menu and not a very well stocked bar, butt's of bars and restaurants nearby.