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3 กุมภาพันธ์ 2024
What an utter disappointment! Such a beautiful location and such terrible management. We booked and paid in advance for a 50 m2 suite with a king size bed and lagoon views via booking com the day before and were so looking forward to our stay. - At arrival yesterday, the manager told us that our room had magically been downgraded to a small single bedroom with a queen size bed . He said that there must have been an advertisement mistake… As it was already late afternoon when we came back from golf and we were exhausted listening to his excuses we reluctantly accepted our fate in order not to lose more valuable holiday time, The noise from next door during the night on the shared terrace, the foul odor from stale water in the bathroom , no internet etc. did not directly add to our enjoyment. - The day manager this morning excused the “hot” breakfast being cold breakfast and wanted to put us in touch with the American owner of the venue. He let us wait for twenty minutes before we than left this sad place.. . It all comes from the top, as they say, no wonder..
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