Protea Hotel Klerksdorp

Check-in is usually quick at Marriott group hotels, but this was not the case here. The gentleman at the desk took ages to assist us (with no other guests around) and came across as fed up, almost like we were interrupting him. We asked for a late check-out as Marriott elite members, and he said "ok," but never actually noted it. The next morning housekeeping said we need to check out despite booking the late check out, and then reception confirmed that no late check-out had been recorded. This lack of attention left us disappointed. The gentleman was rude, dismissive and unattentive. The room itself was a decent size, with comfortable beds and pillows, though the bathroom was very small and the overall look of the room felt dated. The light from the passageway also shines through the door at night, which was disturbing. The shower leaked quite a lot, and to top it off, the TV didn’t work properly.. The channels were all shaky. In 2025, this really shouldn’t still be an issue at a hotel under the Marriott/Protea name. On the plus side, the grounds are neat and clean, and my children enjoyed a swim in the cute, well-kept pool area. Unfortunately, when we came back to shower, there was no hot water. Reception simply told us to use another room, which felt very inconvenient, especially with kids. A couple of other details stood out: We were not given the WiFi passcode on check-in and had to go back to ask for it. The welcome fruit platter was a nice gesture, but it came mixed with biltong. This made it unsuitable for us as vegetarian/halal eaters, which could have been avoided with a little more thought. Overall, the hotel has potential — the property is clean and not badly maintained — but the service we received left a bitter taste. If you do stay, I recommend asking for the bigger, more updated rooms at the end of the hotel (room numbers 301 and up). I hope management takes note, because this could easily be a much better stay with a few fixes.

Great stay Everything was great, except - no usb point, which is in every hotels these days