"The check in experience was one of the worst I ever had. Arrived around 14:15 and was asked to check in using self service. Which I tried but didn’t work out. Every guest trying to use this service was facing the same issue but the lady at reception kept directing everyone to use self service check in.
Later on the front desk staff had to check in everyone from their front desk computers. After wasting a considerable time when reached the front desk she informed me that the room is not available before 1500 which is their check in time. This was quite understandable so approached her again at 1500 to which she referred to some of her colleague and left.
The room was provided immediately but room’s condition apparently showed that it was ready for sometime. I failed to understand what prevented her by checking me in earlier when room was available.
She seemed some trainee if yes she should be supervised by a senior if not a trainee then need a lot more training."
"Disappointing overall experience. Poor service and customer experience; Check-in was uncomfortable due to an accusatory tone from front desk staff regarding the number of guests in the room, which felt unwelcoming and unnecessary
The breakfast promotion was poorly communicated, signage suggests an automatic early-bird discount, but a voucher must be requested at check-in, which was not clearly explained.
The Deluxe Loft Room, while clean, was not comfortable: the sofa bed was uncomfortable, the loft windows had no view, and the ceiling height near the toilet is very low, easy to hit your head. Overall, the room fell well below expectations for the price."
"I had a great stay at the hotel with my friend during our trip to Amsterdam. The location is very convenient, especially being close to the airport, which made traveling easy. The room was clean, comfortable, and well maintained. The staff were friendly and helpful throughout our stay. Overall, the service and amenities were excellent, and we really enjoyed our experience. I would definitely recommend this hotel to other travelers visiting Amsterdam."