"The room was spacious and well-appointed, with a lovely view overlooking the pool and out toward the sea. We particularly enjoyed spending time in the spa area, and the breakfast each morning was fresh and tasty. The location is about a 40-minute walk to Kotor Old Town, which we didn’t mind at all as the scenic coastal views along the way made it an enjoyable stroll.
One aspect that detracted from our experience, however, was the inconsistency in staff hospitality. While several team members were kind, welcoming, and helpful, the initial check-in experience was disappointing. The staff member who check us in came across as unfriendly, and another interaction included an abrupt comment along the lines of “you get what you pay for,” which felt inappropriate and unprofessional.
Given that similar feedback appears in other reviews, it may be worth reinforcing customer service training to ensure a consistently welcoming and respectful experience for all guests. With more consistent service, this could easily be a standout stay."
"We are very used to stay in Hyatt Regency but this Hyatt was absolutely below my expectations. I would rate this as a 4 star hotel.
1. Our room was so far away and the flow did not make sense. We stayed in room 016 and 019. To the reception/reception it takes 5 minutes, 1 stair up and to the beach 10 minutes walk. Also the lift did not work even asking several times. rooms looked good, and clean.
2. You need to pay additional 20 euro for room service ?!?!?
3. For kids there is NOTHING extra. no toys, no kids club
4. 35 euro rent for the surf board. crazy
5. you need to get your towels with a card and return to get the towel card back. REALLY?????
6. no bath
7. food is ok. nothing special
8. coffee at breakfast is horrific
9. you need to get your own water at breakfast. Nothing served on the table even no glasses on the table.
10. staff; some are SUPER nice. some are totally not engaged.
11. the Pool is SUPER slippery. in the US they would have been suited. People really fall hard, sitting ate the pool for 2 hours at least 5 persons slipt. The tiles are so slippery how can they make this in a pool? It's mind blowing. So dangerous.
I would not recommend this hotel for the price we have paid."
"Местоположение прекрасное. Чистота и обслуживание на высоте. Прямо в самом центре старого города. Не спортивным людям и люди пожилого возраста может быть некомфортно подняться в номер, очень крутая лестница. Ещё лично наше огорчение: мы не смогли позавтракать, т.к. ресепшн открывается в 9, хотя в номере и написано, что завтрак с 7.30. Мы уехали голодные.
Фото из окна номера."
"Апарты около северных ворот, регистрировались в registration office самостоятельно, при заселении ключ был в дверях, полотенца находятся около лестницы. Вид на стройку и гору, в комнате есть фен, столовые приборы, кондиционер. Очень громко с улицы особенно вечером, хорошая слышимость. Пол был липкий, но в целом все нормально"
"Фото соответствует реальности. Идеальное расположение в центре старого города. Чисто. Коммуникация с отелем хорошая и самое главное бесплатная парковка, что очень актуально для Черногории."