"I found the whole experience at the pavilion hotels, utterly refreshing and the inspiring the quality of customer service. I was in a wheelchair and was there for put in an appropriately wheelchair accessible room with a walk-in shower. The quality of the room was exquisite the courtyard and grounds beautiful. All the stuff couldn't have been friendlier or more attentive. It was a truly wonderful experience and I am looking forward to the next opportunity I have to go back if you are looking for something that is not quite in the hustle and bustle of York, but is very very close and easily accessible by public transport. This would be my number one choice. Thank you so much! All of the stuff you know I will be back again kind regards, Alice, Room 22 staying 4th to the 5th of August. 2026"
"Had a lovely stay at the queens hotel for my husbands big birthday. Check in was so easy and the room as clean and comfortable. We loved the bar lounge area looking over the water was so relaxing. Staff were really friendly and helpful. Price was great. Location was great it’s not too far from the train station and perfect for city centre. The hotel had everything we needed for a relaxing stay. We would stay here again."