"After it was changed from Nikko to Clayton, this was my 2nd stay. I was received by a Japanese staff at the counter (Ms Tomiko - I hope I got her name spelt correctly - if not, my sincere apologies to her!). She was exceptionally polite and welcoming. She accommodated my request for early check in after I told her I a very tired as I just arrived in Frankfurt that very morning and drove for 3 hours to Düsseldorf. She was also kind to advise me to park at QPark in order to save the parking fee. She is really very helpful and thoughtful!
And at night, when I realised that the air conditioning was not functioning as expected, I had a room changed immediately when I called up the staff, in which it was a perfect room with powerful air conditioning system!
All in all, it is certainly a great experience to start my business trip!"