My daughter and I stopped into the Great Southern as we do every year for something to eat. Unfortunately, the bar was under construction so we could not avail of the lovely fireplace in the bar. We were seated in the reading room instead, which was fine with us. The service has changed significantly as we were left at our table for over 20 minutes and no one offered to serve us. I walked up to the bar area as many people were being sold drinks. I was told someone would come to take our order, only to wait another 10 minutes. There were plenty of staff in and out serving people drinks, but no one would serve us. After they took our order it took over 30 minutes to get our food, despite being the only people in there. Eventually we were served food that was mediocre, tepid, and certainly not worth the money that was charged. I ordered a glass of wine, which was never served. I had to go up for a bottle of water as my daughter was waiting for ages. I also had to walk up to ask for a cheque. Another family were waiting as long as us and eventually complained as their food was cold, they waited over 30 minutes to be served, and three staff members were standing chatting instead of serving people. I’m not quite sure what had happened but the service was appalling. No one even attempted to keep customers happy waiting for their orders. Absolutely shocking. Will never return again, which is very sad as I have been a patron for 20+years.
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