Mercure Khiva

บริการที่ front desk ค่อนข้างธรรมดา

A Beautiful Surprise in the Ancient City of Khiva! What a wonderful surprise! I checked into Mercury Khiva just one day after its grand opening, making my stay even more memorable. Located just outside the historic fortress walls of Khiva, this beautiful hotel perfectly captures the spirit of the ancient Silk Road city. Its architecture, traditional details, and elegant design blend beautifully with Khiva’s rich cultural heritage, preserving the charm of the past while offering modern comfort. Peaceful, authentic, and thoughtfully designed, the hotel feels like a natural extension of this magnificent UNESCO World Heritage city. A beautiful example of how modern hospitality can respect history and tradition. Highly recommended!

The hotel staff were very polite; they greeted guests in the corridors, helped with luggage and escorted us to our room. Breakfast offered a wide selection, suitable for a variety of dietary needs. The room was clean, tidy and freshly decorated, and very comfortable. The hotel also has a gym and a swimming pool, making it a good choice for a leisure break.

Beautiful hotel and lovely staff! We were the first guests! The staff could not do enough for us! Lovely. Doesn’t  have all the services yet (massage etc) which was a shame but otherwise awesome!

希瓦這間美居應該是本月剛開業，目前配套設施開了酒廊、全日餐廳，健身和Spa，外圍的道路還在修，所以用Yandex打車進出定位會有些混亂。畢竟是新酒店，裝修和設施還不錯，也很乾凈，但看得出是剛弄完，房間裏裝修的味道還有點大。早餐不錯，煎蛋很好吃，水果和色拉的種類也很多，可惜晚餐還不提供抓飯。早餐和房間裏都沒有茶包，不知道是不是剛開業供應商還沒談好。出後門就是伊瓊卡拉古城。

酒店今年剛開業，是圍院式佈局，佔地面積非常大，但房間面積給得不算大，有些遺憾。入住時定的大床房，入住單卻顯示雙床，溝通後客房服務做了床位合併，稍微耽誤了一點出行時間，建議前台核對訂單更仔細些。 隔音確實不錯，但新裝修的味道還有殘留，好在窗户可以打開通風。早餐品種不算特別豐富，但有當地特色食物和水果，味道還行。 位置是最大亮點——就在古城北門口，安靜又方便，步行進古城毫無壓力。不過最讓人意外的是酒店氛圍：隔壁挨着一個大墓/陵寢，接待大廳外面還有一口石棺，感覺像是改建時沒法移動就保留了下來，獵奇感拉滿，但不影響正常入住。 唯一比較擔心的是裝修質量——才開業不久，浴室牆面已經開裂，房間踢腳線翹起，浴室玻璃門的吸力大到開門時整個門框都晃，有點怕它會塌。希望酒店儘快檢修加固。整體來説位置優秀、氛圍獨特，但硬件細節需要加強。

優點： 酒店的位置是一流的，跟古城相隔一條通道便能進入，酒店大堂跟房間乾淨，服務人員雖然面對很多問題，但仍然努力盡量為你解決。 缺點： 1.酒店系統混亂，經trip.com預訂包早餐，出發前跟酒店再次確認亦都得到包早餐的回覆，去到check-in時，服務人員花了很長時間找我的訂單，然後又說我沒有預訂早餐，把文件給他之後以為解決，結果第二天早上在早餐的門口又再被截住，說找不到早餐的房號。 2.雖然知道酒店10月才開業，但是所有硬件都還是沒有預備好，一進酒店就已經聞到很大的裝修甲醛味，特別是房間，非常不能接受。 3.酒店電視不能連接YouTube跟Netflix 4.早餐餐選擇非常之少，沒有熟食的櫃檯，連吐司機都壞了 5.走廊的飲水機並沒有熱水提供，跟職員反映後依然沒用 6.服務人員雖然態度良好親切，但明顯沒有接受過訓練

This is a new hotel that, in our experience, isn't ready for guests. I'd wait until these issues are resolved before booking. There is construction everywhere, paint smell, and the front entrance (nearest to the old city) is locked from the outside most of the day. Worst of all, the room was advertised with AC, but it didn't work for us or or the rest of the hotel apparently, and the heat (26C+ at night) made it impossible to sleep. We saw several other rooms propping their doors open to get air, or asking the staff to help overnight. When we reported it after the first night, the staff promised an engineer to fix it, then gave no update. After repeated questions to the front desk, they told us there was a hotel-wide air conditioning outage that would take at least two weeks to fix. outage that would take at least two weeks to fix. When asked again the next day, they said the hotel was now in "winter mode" with no air conditioning available despite 80 F/26 C+ weather in Khiva. Opening the windows isn't a practical alternative because they face the busy, noisy courtyard. The reservations team apologized in writing and promised to escalate to the manager and have them speak with us, but this was never done and we checked out with no resolution..

A very beautiful and cozy hotel! The atmosphere is pleasant, the interior is beautiful, and the overall environment is comfortable and welcoming. It is truly a lovely place to stay and relax. I had a very positive experience and would definitely recommend it! ✨