Armas Gul Beach

Rooms are okay. It’s old resort. Buffet was so big and has so much options of food. Really recommend it because of its buffet only. Everything else is just okay.

Beach area is full of chairs, nothing beautiful and no seats cause hotel is overcrowded, ultra does not mean normal cappuccino or gin and tonic. Dinner time is awful, dont have knives and forks etc. Most of the staff does not speak english. There is no elevator in one part of the hotel. It is not clean and nice, stairwells are broken and dangerous. It is not 4 star hotel, more like 2! Staff looked tired i felt sorry for them! There are no normal blankets.

The reasons we chose this hotel were simple and straightforward: 1. Good online reviews. 2. A detailed description. 3. The large space offered by the hotel. We chose one of the most expensive options for a couple, with high expectations. **Unfortunately, our experience did not meet those expectations.** Reception: From the moment we arrived, we felt unappreciated. The reception was cold and unwelcoming, almost like they were asking, "Why are you here?". There was no guide or escort to show us around, leaving us to figure things out on our own. Staff shortage: It was clear that the staff was overwhelmed due to the influx of guests, but this does not excuse the lack of attention. Sunbeds: Even though the resort has plenty of space, there’s a major issue with the sunbeds at the beach and pool. Guests reserve sunbeds the night before at the beach and early in the morning at the pool, making you feel obligated to wake up at 7 AM just to secure a spot, even though you’re on vacation. Cleanliness of common areas: The maintenance of common areas was disappointing. The pool restrooms were unacceptably dirty. Guest behavior: There was a noticeable lack of respect and courtesy from the guests, and no one seemed to address this. There was no management of the situation. Food: Dinner was supposed to start at 7 PM, but preparations began as early as 6:30 PM, causing many special dishes to run out before dinner officially began. This is unacceptable. Room: Our room was clean and tidy. The service was correct. Beach and pool guards: They were the only ones who showed full responsibility. They made sure no glass cups were allowed in the pool area, which is highly appreciated. Bar: Generally okay, but you felt more at ease if you spoke Russian or Turkish, which is somewhat inconvenient for someone who doesn’t speak either language. Recommendation for management: I hope that next year, you manage the resort better. The staff should treat customers well, as they are paying for a service, but at the same time, ensure that the hotel rules are respected, and not allow guests to do as they please. The common areas need to be kept cleaner, and the rules regarding sunbeds must be enforced. Based on the conditions of our 7-day stay, I cannot recommend this resort to my friends.