รีวิว โรงแรมเฮย์ลู แฟรงค์เฟิร์ต แอร์พอร์ต

คำตอบจากที่พัก: Dear Praewnaphar,Thank you for your lovely feedback! We’re so glad you enjoyed the clean, new room and found the airport shuttle convenient. We hope to welcome you again soon!Kind regardsKaan

คำตอบจากที่พัก: สวัสดีผู้ใช้บริการทุกท่าน ขอบคุณที่แบ่งปันประสบการณ์ของคุณ เราดีใจที่คุณพบว่าห้องพักสะอาด คุ้มค่า และอาหารเช้าเป็นจุดเริ่มต้นที่ดีก่อนเที่ยวบินเช้าตรู่ เราดีใจที่ทราบว่าทำเลที่ตั้งของเราเหมาะสมกับการออกเดินทางในตอนเช้าของคุณ เราขออภัยที่เวลารถรับส่งทำให้การมาถึงล่าช้าเป็นเรื่องยุ่งยาก และการเช็คอินแบบอัตโนมัติส่วนใหญ่ทำให้คุณได้รับการปฏิสัมพันธ์ส่วนตัวน้อย เรารู้ว่าการได้รับความช่วยเหลือเมื่อคุณต้องการนั้นสำคัญเพียงใด และเรากำลังมุ่งเน้นที่จะปรับปรุงระบบเช็คอินด้วยตนเอง ในขณะเดียวกันก็มั่นใจว่าทีมงานของเราพร้อมให้ความช่วยเหลือแขกอย่างมีประสิทธิภาพมากขึ้น เราขอขอบคุณสำหรับข้อเสนอแนะที่สมดุลของคุณ และหวังว่าจะได้ต้อนรับคุณกลับมาพักอีกครั้งเพื่อความสะดวกสบายก่อนเที่ยวบินครั้งต่อไปของคุณ ทีมงานของคุณที่โรงแรม Hey Lou สนามบินแฟรงค์เฟิร์ต

คำตอบจากที่พัก: Dear Guest,thank you for sharing your experience with us. We are sorry for the interruptions and the frustration you encountered with the self check-in and the comfort of your room.We take your comments about the digital check-in and the timing notifications seriously. We are revising the instructions and strengthening our teams’ support so the process is clear and welcoming from start to finish. We are also reviewing our housekeeping routines and training to ensure your plans and “do not disturb” preferences are better respected.Regarding the location: we are situated in an industrial area with few local options. To make stays easier, we offer on-site amenities and a convenient shuttle to the city center. If you return, please request a room on the quieter side — we are continuously working on improved soundproofing and greater comfort.Thank you again for your candid feedback. We would be pleased to welcome you in the future for a quieter, more relaxing stay.Your Hey Lou Hotel Frankfurt Airport team

คำตอบจากที่พัก: Hello Ho Woon Han,Thank you very much for sharing your experience with us. We are very pleased to hear that the price, breakfast, room, and late arrival suited you well. Your kind words about our staff mean a lot to us.Our location is in an industrial area with few nearby shopping options. It is quiet and secure; we compensate for this with on-site amenities and a convenient shuttle connection to the city.Thank you again for staying with us. We would be delighted to welcome you again on your next trip.Your team at Hey Lou Hotel Frankfurt Airport

คำตอบจากที่พัก: Hey Guest User,Thanks for staying with us and for the kind words about our team and the clean, straightforward setup. Glad the shuttle helped balance the distance to the airport.For your next trip: our shuttle runs hourly with a short pause around midday. It’s best to check the timetable in advance so it fits smoothly with your flight. We’re also working on making the shuttle experience easier with clearer signs and more support for luggage.Great to hear you felt comfortable overall. We’d love to welcome you back on your next journey through Frankfurt.Your team at the Hey Lou Hotel Frankfurt Airport

คำตอบจากที่พัก: Hey,thanks for the lovely feedback. Great to hear You felt well looked after and liked the hotel.We’ll share Your kind words with Amir and the team. That means a lot to us.Looking forward to welcoming You again on Your next trip.Your team at the Hey Lou Hotel Frankfurt Airport

คำตอบจากที่พัก: Hey Guest User,thank you for the shout-out! We’re glad you found us a great pit stop before flying from the airport—our location is made for that quick, easy stay.We appreciate you choosing us and hope to see you again before your next trip.Your team at the Hey Lou Hotel Frankfurt Airport

คำตอบจากที่พัก: Hey,thanks for the kind note — great to hear you liked the clean room, easy parking, and our friendly team.We’d love to see you again on your next stop near the airport.Your team at the Hey Lou Hotel Frankfurt Airport

คำตอบจากที่พัก: Hey Guest User,thanks for sharing your experience with us. We’re sorry to hear the room didn’t feel as clean as it should—this isn’t the standard we aim for. We’ve passed your notes to our housekeeping team for immediate review and correction.About getting to and from the hotel: our shuttle runs hourly with a midday pause, so checking the timetable ahead of time can help line up with flights. You’ll find the schedule on our website and in the lobby, and we know it needs to be easier to spot—we’re on that so it’s clearer at a glance. We’re also improving the shuttle experience with better signage and smoother luggage handling to make the ride feel more seamless.Appreciate your comments on breakfast and the location. Thanks again for the feedback—we hope to welcome you back for a smoother stay next time.Your team at the Hey Lou Hotel Frankfurt Airport

คำตอบจากที่พัก: Hey Guest User,Thanks for the review. Glad you felt things were good overall. Sorry that the area felt a bit empty — we understand the surroundings are industrial with limited options nearby.Our spot is chosen for quick airport access and a quiet night. We run a shuttle every hour with a short break around midday. It helps to check the timetable so it fits Your plans. The team is also improving the shuttle experience with clearer signs and smoother luggage handling.For food and drinks, You’ll find in-house options at the hotel. If You’re after more variety, the shuttle gives You easy access to Frankfurt’s center.Thanks again for staying with us. We’d love to welcome You back on Your next trip.Your team at the Hey Lou Hotel Frankfurt Airport

คำตอบจากที่พัก: Dear Cheng,Thank you so much for your kind words! We're really happy to hear that you enjoyed your stay – from the convenient location near the airport and the free shuttle service to the clean room and our breakfast buffet.It means a lot to us that you would recommend our hotel, and we're glad we could make your stay a pleasant one.We hope to welcome you back again soon!Warm regards,Kaan