รีวิว Novotel Trabzon

Very nice location, services , staff and view if you take ocean view The restaurant is clear and delicious Rooms are clean and relaxing, One negative that the water heater in room has a bad smell , wish the hotel will change it 👍🏻

This hotel no have air Condation they say to us early to open the cold system we was in end off may , also the containers person not good at all , the room was very small and hot also the room no cream , conditioner, ……. Just shampoo it’s not like five or four stars,

Отель находится недалеко до Трабзона (на авто). Номер был с видом на море, очень тихое утро с пением птиц👍завтраки хорошие, есть парковка для машины.

الاطلالة جميلة، والغرفة كلاسك وتصميمها عادي وقديم نوعاً ما، المهتم في الاطالة انصحه بالحجز في الفندق، لكن الي يهتم في جمال الغرقة وجمال التصميم ما انصحه بالاستئجار عندهم.

Excellent service excellent personel

非常方便，旁邊就是購物中心和旅行社，打車到市區也很方便。

If one needs to learn about 5star hospitality then this property is an institution because it teaches you everything "What not to do". No one smiles (receptionist, restaurant, room cleaning staff). I saw poor reviews related to this but thought it would have been a personal feedback but the service in this hotel is pathetic. Offcourse speaking English is not common in Trabzon but people outside in general are so nice and polite that they make an effort to help you and keep smiling and trying. To make things worse we are Vegetarians and to explain that to this 5star staff is to invite their rude stare "then why did you come here". Starts with the guy at the reception and the trainee and the bell boy (who stops in the room after getting luggage imploring you and almost threatening you for a Tip). I asked the trainee to show me an executive room and he says that we will give you the price difference and if you like it we will show you the room. The receptionist is a street smart alec who without speaking tells you that you better stay in the room that you have booked because you dont look the type who wants a sea side view. I changed to Ramada for additional 2 nights and thank god for it. Novotel needs to get their act together if they care for their brand. Why should smiling be such an arduous difficult task ???

The property was good and the room was nice and clean, the view was very nice, however the service is not good there was no body to help us bringing the baggage upstairs we had to drag it ourselves. No special offers were provided as a VIP member.

Receptionist was very not helpful , aggressive , frown face

Stay was lovely. Very friendly, professional and accommodating staff. Hotel facilities were great. And the rooms were very clean. Would be better with more English speaking staff, though.

Worst experience ever , we had booked a room with three single beds and they gave us a double room with an extra bed noting that it was our request since we’ve done our reservation!! Room is very small and had no view!! Tried to contact them many times and no-one changed the beds or the room or even tried to make us satisfied!!! We surly wont look for this stay in future or deal with the tourism company “ Refan” ✖️✖️✖️

الفندق حلو ونظيف والبوفيه جدآ لذيذ والموظفه بشرى جدآ راقيه في التعامل وذوق وتتكلم لغه عربيه The hotel is nice and clean, the buffet is very tasty, and the employee, Bushra, is very sophisticated in dealing and taste, and she speaks Arabic

الفندق حلو ونظيف والبوفيه جدآ لذيذ والأجمل الموظفه بشرى جدآ راقيه في التعامل ومن تركيا وبتتكلم لغه عربيه . The hotel is nice and clean, the buffet is very tasty, and the most beautiful employee is Bushra, who is very elegant in dealing and from Turkey and speaks Arabic.

The location is great hotel clean sea view beautiful close to the airport and mall The chefs were outstanding we really enjoyed the food was delicious please let the chefs and their master chef know how we enjoyed their food