What a disappointment, on arrival the reception (entrance was very untidy and dirty) with a cat on the sideboard eating off of a plate from the restaurant) The receptionist was not concerned about this,, he proceeded to take us (my friend and myself) which we asked if he could help us with our luggage, as was not offered,. The room was fabulous in size with great looking beds and super quality bedding. We asked him to open the balcony door, he could not, he said he would get someone to attend to it, I went into the bathroom NO where to put tooth brush ect so small,,,,, after flushing the toilet, it stuck on flush and could not be released, my friend called the your receptionist who proceeded to come to the room and said we need to move rooms as the toilet and door could not be fixed, as they had already been reported and we were told that the parts had not been received to fix the problems, (WHY ALLOCATE A ROOM KNOWING THAT IT HAD ISSUES)? We moved rooms, same amazing view with fabulous mattresses and quality bedding, but still windows and bathroom were NOT clean,,,,,, Not to disappoint ourselves as we were only there for 2 nights, and wanted to make the most of the views and private swimming area,,
Breakfast the next morning was a disaster,,,,, CATS everywhere, all the staff were playing with them then bringing food out to the display,,,,The CATS were so used to being inside the restaurant that each time a door was opened they jumped in,,,, as staff were sitting in a lounge area of the restaurant eating the breakfast as a guest and feeding the cats,,,,, the staff thought it was quite amusing that WE did not appreciate the animals were we eat,,,,
We were offered room cleaning, on opening the door, there were 2 people a man and a women, one of them had been perspiring so bad the odor was so overpowering we said NO thank you,,,,,,
On departure, the same young man was in the reception area NO smile, NO did you enjoy your stay, NO thank you for your custom, just will you fill in our customer service questionnaire,,,,,, we declined,
OVERALL minus's,,,,,,, Service, Staff, Cleanliness, Quality of the Hotel (TERRIBLE)
OVERALL plus's,,,,,, Location, VIEWS, private swimming area, Mattress's, QUALITY OF BEDDING
Would I go back,,,,, NO, and I am an avid traveller of mature years,,,,Living in Turkey at the moment so aware of the way here,,,,
BIG shame as I can imagine in the correct Management with the training of quality staff, the Hotel WOULD BE AMAZNING
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