Almira_Pavlushina
This review is actually more about Radisson Blu Kas than Novva Hotels Kas, as we ended up staying at Radisson Blu. We arrived in Kas late at night and found that Novva Hotels Kas was closed: there was no staff on site and the reception was not operating. Since our stay had been prepaid, the situation was quite unpleasant and stressful after a long journey. We contacted the reception through Trip.com, and the agent explained that due to technical reasons the hotel was temporarily closed, and guests were being accommodated at the neighboring Radisson Blu Kas. Unfortunately, we were not informed about this in advance, which was the main downside of the experience. Luckily, Radisson Blu is located very close by, and from that point on everything was excellent. We were warmly welcomed and offered an upgraded room with a stunning sea view (we had originally booked a sea-view room at Novva). The service was outstanding, the room was very comfortable, and the breakfasts were excellent. We initially planned to stay for just one night, but ended up extending our stay because we enjoyed it so much. I cannot really comment on Novva Hotels Kas itself, as we did not stay there, but Radisson Blu Kas exceeded our expectations. It seems that the two hotels may be operating in cooperation.
Overall:
— the only negative was the lack of prior notice about Novva being closed;
— the service and hospitality at Radisson Blu were excellent.
If judging by the actual stay experience, everything was great :)
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