สไปร์ เวสต์ โฮเทล

這個酒店的裝修和設施非常新，頂樓露台和房間內的金字塔景色非常好，前台非常熱情，有一個小哥還是開羅大學中文系的，強烈推薦這家酒店！a

This was unfortunately one of the worst hotel experiences we’ve ever had. We booked two rooms in advance for a group trip, but upon arrival, we were suddenly informed that our rooms were “not available” due to a so-called issue. Instead, the staff arranged to move us to a different hotel. What deeply shocked us was that shortly after we were turned away, a group of white guests was allowed to check in with no issue. The explanation given was that they had previously checked in, but we strongly suspect racial discrimination, as our group of Asian travelers was treated completely differently. We were forced to leave the property in the middle of the night and move to a substitute hotel with much lower standards—dirty bedding, poor soundproofing, loud air conditioning, and an overall uncomfortable and unhygienic environment. It was difficult to sleep, and one of us even had nightmares from the stress and noise. Although the hotel eventually apologized and helped booked another hotel, but the quality is totally like staying in hell and the whole process in unacceptable , they took no real responsibility for the ordeal they caused—no support, no coverage of the additional costs we had to bear, and no compensation for the disruption and distress we experienced. This was not just a service failure—it was unprofessional, disrespectful, and felt discriminatory. I would not recommend this hotel to anyone, especially travelers from diverse backgrounds. 很誇張的飯店，會超賣房間並且挑客人，把客人通通送到低等的破舊旅社去，Google reviews 上有超級多負評，幾乎每天都有人被這樣糟蹋，他們絕對會下地獄！他們的神不會原諒他們的！

不建議選擇這家酒店，如果您在尋找一個有前景的住宿地點。 我在三個月前預訂了一個房間，價格為45美元，但到達時卻被告知沒有預訂的房間。 工作人員告訴我們會轉移到另一家同級別的酒店，但那裡的房價卻比預訂的酒店低了一半。轉移的酒店離吉薩金字塔非常近，但環境混亂，酒店的入口甚至被馬糞和草覆蓋。對於小團體或女性旅客來說，非常不安全。 在與工作人員長時間的協商後，他們又將我們轉移到另一家相似等級的酒店。整個過程大約花了兩個小時，令我非常失望。如果您在尋找一個有前景的住宿地點，這裡不建議選擇。 NOT recommended if you are looking for a promising place to stay with. I booked a room 3 months ago with USD$45 but was informed no room was reserved only when arrived. The staff told us to transfer us to another SAME graded hotel but the room was half priced than the booked hotel. The transferred hotel was so close to the Giza pyramid where was very chaotic and the entrance of the hotel was even covered with horse poop and grass. It was not save for small group or female travellers. After long negotiation with the staff, they further transferred us to another similar rating hotel. The whole experience took up abt 2 hours and was very disappointing. Not recommended if you are looking for a promising place to stay with.

還沒訂的快跑！已經訂的也快退了吧！！！我們一行四個女生，被他們員工失職誤導，被困電梯20分鐘！！！ 本來在一樓是有標語寫着一個電梯最多三人乘坐，樓下搬箱子的大爺也是這麼執行的。經過十幾二十分鐘的等待，入住以後我們準備下樓去吃晚餐，準備兩兩乘坐電梯下樓。這時候重點來了，其中一個矮胖員工告訴我們你們四個一起下去吧。我們反問你確定嗎？他超級打包票的説沒問題。 就因為這個誤導，返回酒店時我們也選擇四個人一起上來。電梯載着我們上到四樓，突然電梯門打開了，是一堵牆。我們按呼救鈴，發現不好使，試圖打電話也是沒信號的，衹能大喊呼救。 被困20分鐘後，員工重啟電梯，黑燈那一剎那給我們確實驚嚇不小。等我們成功返回酒店大堂時候，迎接我們的不是安慰，是經理的指責，説我們不看標語。我們很生氣，説是他們員工誤導，他也沒別的表示。 後續我和朋友實在氣不過，要求他們現在查監控並給我們解決方案。經理si活不調取，並且心不甘情不願的進行了道歉，説明早給我們答覆。其實他就是篤定了我們今晚太累，明早要離店。 果不其然第二天一早他躲起來了，指揮他的員工拖延時間，最後來一句：我都道歉了，為什麼還要求退款（ps我們沒要求全額退款）？我們實在不想跟無賴溝通，也確實有別的安排，就離開了。 直至現在，攜程也在聯繫他們，他們承認，但堅決不處理。連攜程官方他們都拒絕回覆了哦！我想請問當時這個酒店是怎麼過審的？首先位置就沒那麼好，周圍黑燈瞎火。其次就這麼危險的電梯，呼救按鍵是擺設（這是重點），再加上經理“超絕”售後態度，buff疊滿。那麼我請問，就這還不下架嗎？ 我衹能説如果誰覺得自己命硬，想要挑戰的可以嘗試這家酒店，其餘人士，惜命吧！！！

先説結論：完全不推薦，看到這條評論的快跑 1. 歧視中國人。我預訂的是能看到金字塔的房間，給我偷偷換成了破陽台景觀房（詳見圖）。我去前台投訴後🈚解釋🈚道歉，我無法不認為他們是故意的。（餐廳工作人員態度不錯） 2. 隔音極差。11點能清晰聽到走廊嬉鬧和所有腳步聲，窗外空調外機響到我感覺我睡在了外機上 3. 衞生堪憂，毛巾水池有毛髮 4. 有安全隱患。前台在一棟破危樓頂樓，下層沒有人住。需要坐電梯，但電梯很老很差運行很不流暢

酒店很好！！！在金字塔附近，樓下還遇到了一位剛下班的大叔給我指路，check in 之後還有歡迎飲料。樓上的餐廳很好看，可以看到金字塔～工作人員都很熱情，服務非常周到貼心，還主動給我升級到了可以看到金字塔的房間～房間裏的設施也很新很乾凈😺👍我們超出了早餐免費用餐的時間幾分鐘，但最後餐廳也給我們額外提供了，很是感謝🥹 對了，前台還有一個會説中文的小哥，辦理入住很方便。總之很推薦這家酒店！！！一切都超出預期！！！