This was our first time staying at this Hilton Garden Inn. We were traveling with our daughter and grandchildren. The staff was very professional. We received a warm welcome and many offers of assistance with the grandchildren. The rooms were comfortable, spotless, and well furnished. We would have loved to stay longer (this was a mid-trip stop). We look forward to returning.
It is a budget friendly hotel that is right on the main drive in Joplin. Very close to Sam's club, Starbucks, Texas Roadhouse, and numerous other restaurants. If you want to stay in a hotel and not break the bank and also be close to all the Joplin has to offer, this is your place
The staff was over the top friendly! The beds were comfy, breakfast was great and location was great. I got a 2 room suite for $300 a night. The carpets were stained (judging by all the dogs there, I can only imagine what some of the stains are), the ”tiles” in the kitchen were poking up, causing a trip hazard, so I had to warn my kids to keep shoes on and not trip on the tile. One bathroom tub had a leaky faucet, upon arrival there was about 2” of standing water in the tub. The tub didn't drain well, so when we finished a shower we were standing in water about shin high. The shower head was leaky and water sprayed everywhere, so we had to get extra towels for the floor. I inquired about the hot tub (one of the bigger reasons for booking) before booking and was told it was open and functioning. When we got there, there wasn't even water in the hot tub. Pulled out the fold out couch and there was popcorn and what looked like pretzels under the couch, and shards of broken glass in front of the couch. I'm not usually a complainer and know ”things” happen, but for $300/night I hoped the room would at least be clean.
The staff are always professional and so very courteous Always provide ground floor rooms as requested with shower stall Breakfast is hot and nice variety Has become our 1st stop in January winter/snowbird travels and out last stop driving home in the spring Definitely recommend as staff is wonderful!