รีวิว โรงแรมนานาชาติแกรนด์ สกายไลท์ จี้อัน

คำตอบจากที่พัก: 尊敬的客人，您好！非常感謝您選擇下榻吉安格蘭雲天國際酒店，並分享您在本次入住中的體驗。得知您認為房間整潔乾淨、空間寬敞舒適，我們深感欣喜；同時也非常感謝您對工作人員友善服務的肯定，我們會將您的認可傳遞給相關團隊，持續用心為每一位客人提供更細緻周到的服務。期待您再次蒞臨，繼續享受安心而舒適的入住時光。

คำตอบจากที่พัก: English TranslationDear Valued Guest,Thank you for choosing our Presidential Suite and for candidly pointing out the issues you encountered during your stay. We, as the hotel management, sincerely apologize for your extremely unpleasant accommodation experience.We have verified the malfunctions you reported, including tripped circuits, non-cooling air conditioning, and inoperable main bedroom lights. These issues were indeed caused by an unexpected power system failure in the suite that night. Although our maintenance staff worked tirelessly into the late hours to conduct emergency repairs, the problems were not fully resolved. This disrupted your proper rest and even caused you to wake up from the heat at 5 a.m. Such incidents reflect serious dereliction of duty on our part in service delivery and facility maintenance, and we have failed to meet your expectations for a Presidential Suite stay.We are especially deeply distressed by the improper handling of your request for a room change. When you reasonably requested to switch rooms, our staff declined your request on the grounds that your booking was made via Trip.com, and insisted that you book a new room directly with the hotel at an additional cost. This approach was entirely inappropriate and seriously violates the hotel’s fundamental customer service standards. Regardless of booking channels, we are obligated to ensure basic accommodation conditions such as fully functional facilities and a comfortable resting environment for all guests. We should have proactively arranged a room change or offered alternative remedies, instead of shifting responsibility to third-party booking platforms. We offer our most sincere apologies for this unacceptable service failure.

คำตอบจากที่พัก: Thank you for your wonderful review! We are delighted to hear you enjoyed our excellent service, convenient location, and clean, spacious rooms. We strive to provide a comfortable experience for all our guests, especially business travelers. We look forward to welcoming you back soon!

คำตอบจากที่พัก: Reading your words about the peaceful moments you found here, from the nearby running trails to the quiet comfort of your room, truly warms our hearts. It sounds like you discovered exactly the kind of stay we hope to create—a place where everything feels organized and effortless.We’re so glad you enjoyed the fitness area and the on-site laundry service, as we know how much those little conveniences matter when you’re traveling. And being close to the train station, with car charging facilities available, is something we love offering to make every journey smoother. Knowing that the heated pool and the serene surroundings added to your experience makes us smile.We hope your next visit brings even more of that gentle, restorative calm.

คำตอบจากที่พัก: 您這份肯定讓我們覺得值了。能成為您春節來回途中的歇腳點，我們心裏特別踏實。您對寬敞舒適房間的認可，以及兩次都獲得升級的愉快體驗，都讓我們倍感欣慰。更讓我們感動的是您特別提到的團隊支持——即使面對不尋常的請求，大家也全力以赴去幫忙，這份來自“打工人”之間的理解和努力能被您看到並讚賞，對我們來説是最大的鼓舞。我們這間藏在不知名城市裡的酒店，一直希望能給路過的朋友提供一個安靜舒適的港灣，配備洗衣服務、充電樁等設施也是為了讓長途旅行更省心。您説未來路過還會再來，這就是我們最盼着的事兒，一定給您安排上。

คำตอบจากที่พัก: "Everything was perfect" — those three words fuel our entire team's passion. Knowing we delivered a flawless stay from start to finish is exactly what drives us every single day. Our front desk crew thrives on that warm, attentive welcome, and we're thrilled their energy set the right tone for your visit. The breakfast spread is something we take real pride in, so hearing it hit the mark gives our kitchen team a huge boost. Little details matter too — from the crisp, powerful air conditioning to the spotless rooms where every corner shines, we're committed to excellence you can feel. Whether it's a seamless late-night request handled with speed or simply a genuine smile when you walk through the door, our people make the difference. We can't wait to welcome you back for another perfect stay.

คำตอบจากที่พัก: Dear guestsThe gentle breeze and drizzle of spring, the moonlit lotus pond in summer, the refreshing golden breeze of autumn, and the quietness of winter are all inferior to your smile~The convenient transportation from the train station to the hotel is indeed one of our advantages, and we are glad to hear that taxi fares are so reasonable, bringing convenience to your travel. The spacious and comfortable guest rooms as well as a wide selection of breakfast options that you mentioned have always been the characteristics of our hotel. We are well aware that these are crucial for travelers, so we will continue to work hard to maintain and improve the quality of these aspects.We are honored and looking forward to learning that this is your second time choosing our hotel and planning to stay again in the future. Your trust and support are the driving force behind our continuous progress. We promise that no matter when you visit again, you will enjoy the same high-quality service and experience.Thank you again for your choice and support! Looking forward to serving you again in your future journey. Your positive feedback is the greatest affirmation and support for us!Bon Voyage!

คำตอบจากที่พัก: 人生百味，湯而復始，願有人問你湯可温，有人與您共黃昏~格格會繼續努力，為您提供舒適、便捷、温暖、有品的入住體驗與服務，有温度且獨一無二的關懷，期待您的五星好評，格格等您！

คำตอบจากที่พัก: 看到您對衞生的認可，我們心裏特別踏實。客房大姐們每天仔仔細細打掃，就盼着您住得舒心。咱們這兒的安靜舒適環境，配上環湖跑道，晨起跑一圈、傍晚散散步都挺愜意的。要是得空，還能去雲端賞賞高空美景，放鬆放鬆。下次再來，別忘了試試咱們的洗衣服務，出門在外也方便。盼着再見到您！

คำตอบจากที่พัก: 如此滿意❤！格格激動不已，您的鼓勵就像艷陽，陰霾的天氣都不再是困擾啦~~，格格內心甚是歡喜~太榮幸了 ~我們會繼續努力為您營造一個舒適、便捷、温暖、有品的”家“，格格期待與您的再次相遇，啊`~那本身就是件美好和幸福的事情！

คำตอบจากที่พัก: Your positive feedback is the greatest affirmation and support for us! GeGe has always adhered to the mission of "excellent service, creating happiness", provide you with comfortable, convenient,and high-quality services~~Looking forward to meet you again, have a nice day!

คำตอบจากที่พัก: We will continue to work hard to provide you with a comfortable, convenient, warm, and high-quality stay experience and service, Have a nice day .

คำตอบจากที่พัก: Spring and summer lead to victory in all things, and the mountains and rivers will eventually return to sweetness. Thank you to the warm guest for giving us an unreserved affirmation. How fortunate, Ge Ge is honored to have this shared beautiful memory with you! Gege is only 2.7 kilometers away from the high-speed railway station~Gege wants to care about you, tea can warm Congee can warm~I look forward to your coming home!

คำตอบจากที่พัก: 春天的和風細雨，夏天的荷塘月色，秋天的金風送爽，冬天的萬籟俱寂，都不如您的一抹微笑~~您的好評是對我們最大的肯定與支持！格格一直秉承【卓越服務，創造幸福】的使命，為您提供舒適、便捷、温暖、有品的服務~~期待與您再次相遇，祝您生活愉快！