The Post Hostel Jerusalem

When I first arrived, I intended to leave a positive review. Unfortunately, I completely changed my mind due to the behavior of one specific member of your breakfast service staff — a young, tall, slim man. I honestly do not remember ever being treated in such a rude and disrespectful manner in a hotel. His behavior was not just unfriendly; it was openly hostile and completely inappropriate for someone working in customer service. Each morning, instead of a greeting, guests were met with short, sharp commands. In my case, I was abruptly ordered to state my room number — “Room!” — without any “good morning” or basic courtesy. When I answered “room” without immediately giving the bed number, he snapped back “Bed!” in a raised, aggressive tone, as if I had done something wrong. The way this was communicated felt more like military commands than a conversation with a paying guest. This kind of interaction instantly destroyed the atmosphere of the morning. Such behavior is unacceptable in hospitality and seriously undermines the entire experience of staying at a hotel. People like this ruin the magic of a holiday. I had already reported minor issues such as squeaky doors and the lack of a shower floor towel, which caused water to flood the bathroom. These are inconveniences one can tolerate. However, being treated with open rudeness and constant bad mood by staff is not something I am willing to accept. In my opinion, a person who is permanently grumpy, hostile, and transfers their frustration onto guests should not work in a customer-facing role. Because of this experience, I will actively discourage others from staying at your hotel, and I am certain that I will never return myself. I am writing this so that you are fully aware of the reason behind my decision and the review I will leave.

בעיקרון הכל היה בסדר, אבל חוסר תקשורת בין עובדי ההוסטל/מלון לא היה. זה התחיל בזה שהתקשרתי כמה ימים לפני הגעתי להודיע שבמקום 2 יצטרף עוד אחד, כמובן כשבאנו הבחור שדיבר איתי לא עדכן את הקולגות שלו, ואז ביקשנו אם אפשר להציע את המיטה שלישית כמובן שזה לא קרה, ואז כשחזרנו למלון הטלוויזיה לא עבדה, אבל אז הגיע המושיע בחור בשם דן שדאג לנו לחדר משודרג, עם טלוויזיה שעבדה ודאג לנו לשדרוג החוויה. אוכל לא משהו אבל בסדר בהתחשב להוסטל

excellent location, friendly staff and a great place to stay and relax. i booked a bed in a dorm room, but halfway along my stay, I was told I will be transferred to a private room because they're expecting a large group. It was awesome!

It is is a great location. The staff are great. The room a bit small but ok. They could use a better sign out side. Very safe, even at night outside, safe to go out.

Upon arrival, I discovered that the room I had booked was not as described. I was then offered two other rooms which both had issues: one had broken AC/heating, and the second smelled strongly of cigarette smoke (although it was a non-smoking room). I was promised by staff at reception that a full refund would be issued the next day, and I moved to other accommodation instead. I went back two days later to inquire about the refund and was informed a second time that a full refund would be issued to me, however there was a delay as the manager was on vacation. I have since followed up with several emails and calls, receiving one response from the manager on January 7 asking me to confirm my credit card details (which I responded to). No refund has been issued ~3 weeks after my initial visit to the hostel. I don't believe that this is satisfactory.

An amazing place! Clean, quite and the personal who attended the place were so kind and helpful. I will come again 😁

Very clean. I love the curtain in front of your bunk bed for a little bit of extra privacy. And the rooftop terrace was absolutely incredible!

Excellent service; the facilities are very comfortable and the food is good. I only have one suggestion: the breakfast could be more varied, as eating the same thing for several days becomes boring.

Wow for the price- clean room, warm breakfast, daily cleaning, central location, tv, not dodgy at all. Marvelous to be honest. Shakushuka single egg is just enough. Perfectly baked with runny yolk (the sauce is on the very salty side.) Lovely fresh tomatoes etc and labneh, hummus, cottage. And the pigeon murals, aren’t they adorable? 🐦 The sign was too small so I missed it for the first time, climbed the stairs to get to the real post office, and saw a plaque a out entering from the other side… it’s next door to Aish. (I’ve been to the post office actually a few days ago and didn’t notice hh) Room is bright. The corridor and the street are quiet (except for Thursday night when the whole country goes crazy lol). I like the sound of tram passing.. soothing. Nice thick curtains (I used to sleep with curtain open to wake up more easily with nature light but this time I indulged in the disorientating darkness XD). And daily cleaning? I feel pampered in the hostel haha. Towels are cleaner and tidier than my previous Airbnb lol. The only real downside is thar it’s a little cold in mid/late November without heating. Fortunately there are extra beddings in the room so I piled them on me and felt comfy. The room is not as glamorous as the pictures show but still clean and tidy. Initially there was some humid smell in the bathroom, but a quick ventilation solves the problem. No hairdryer. A gem a very much want to keep it to myself XD