Barceló Jerez Montecastillo & Convention Center

Really comfortable and relaxed stay There are lots of really great things about this hotel but so many things they could do better. The best thing is the staff, the receptionists are incredible, always smiling, cheerful, hardworking, efficient and knowledgeable, especially Marta who went an extra 2000 miles for us at check in and later on. She resolved so many things for us to make our stay better, always ready to assist no matter how many times we asked her for help, even arranging a surprise birthday cake for us at minimal notice, and always with a warmth and kindness that made us feel valued. She was incredible and you can tell she just tries to do her best for everybody and nothing is too much trouble for her. Also Jade who went out of her way too to try and organise a restaurant for 14 people, but all the receptionists were super friendly and helpful, I only know sobe of the names, Lucia, Patricia, Esperanza but there were more. The waiting staff in the restaurant and the bars were great, Rafa, Lopez, Nicolas, Diego but others whose names I didn’t learn, so friendly and efficient. The chefs who were always on hand to help with multiple food intolerance issues and offered to make different things for me, Roberto the assistant manager was always walking around the whole hotel making sure everything was ok, always friendly and helpful and I saw him dealing calmly with a difficult issue. I also noticed that he would step in and help staff in any area if they were busy/customers waiting.

The hotel was near the circuit, which was great. However, next time I would think twice about paying the high price and feeling stranded at the resort throughout the weekend; instead take the shuttle from Jerez. The grounds have seen better days, can't use the pool and hot tub at the convention center hotel and there isn't a bar located at that location either. You can hear the town of Jerez alive with motorcycles at night and also hear the bikes on circuit from your room. The staff were all kind, but they all act as if this is the Four Seasons while the hotel feels just like any run down golf club that people get married at. There is a pretty view when having lunch at the main hotel, and better food options from the vendors in front of the circuit during that weekend.

Good but a little disappointing It was good, a little disappointing for me. Will probably not return.

For our group it was an excellent experience at the Montecastillo. Superbe hotel and beautiful sports fields and facilities.

Arrived today for five days. Just had our first meal on all inclusive. No direction as what to do. No clear labelling in many things. Food extremely poor more like a motorway cafe. Buffet food cold, not cooked properly and some inedible. Not looking forward to the next few days of food. Hope the golf course makes up for it.

Barcelo Montcastelo - a hideout for a proper rest I had a great time, I should have booked to stay longer because when I actually started enjoying this place was when “time’s up!!’’ Jade(Receptionist) and her colleagues were particularly helpful as they let me into my room earlier.