"A lot of bla-bla fo a poor execution. Many staff members are rude, they look at you as they are above… the room was noisy and I could ear my neighbors TV, conversation ect .. breakfast no taste. If you like Macdonald you’ll love Faena NYC.. if you prefer caviar think twice"
"Great location with great service. My friend’s luggage had got delayed and he informed the hotel in advance and every member of staff we approached was aware of the situation. Check out and luggage storage was a breeze. It felt a personal service and all staff seemed to know multiple roles. The only downside was there was long strands of hair left in the shower so some areas were not cleaned as well as others but overall a very good stay."