Stayed here the Friday night before a volleyball tournament. The staff were so welcoming and treated the girls team amazing. Normally on Saturday the complimentary breakfast doesn’t open until 7 and we would miss it due to having to be at the gym before that time. Robert and Kathy came in early and had breakfast ready for us by 6:30. The girls were all able to fill their bellies with good food before off to a long day of play. Thank you again for all the wonderful special treatment. Kudos to all working there!
Lovely spot just outside Ashland downtown proper (not walking distance) with gardens and a salt water pool. Rooms are well accented, with lots of closet space and good TV, and water pressure. Nice touch with cookies and scones for afternoon tea. One can take a mineral bath in the room, and indeed all the water (showers and taps) have a mineral taste (and mild smell). Bottled water is provided. Breakfast was fairly routine but nice. Plenty of parking available.
Let's start with the room I was amazed at how clean it was. It was perfect for what my husband and I needed it for. Other then that total disappointment when it came to the management. I guess you would say the head housekeeper that checks rooms after people check out was very rude and seemed like she was to good to be doing the job she was hired to do. She was a taller dark haired gal and she just had no personality. I witnessed a guest asking her a question and she ignored her like she didn't even hear her and just kept walking. There were a couple other housekeepers getting their carts ready for the day and they said good morning and smiled asked if we needed anything. The interaction between the tall gal and another employee seemed like there was tension and the nice employee tried to make light of the situation. It seems like your hotel should train management to be adaptive to all personalities and to leave their problems at the door. If management can not adjust their behavior for different personalities or attitudes maybe they shouldn't be in charge of others. That's my opinion.
The hotel itself seemed nice and had we reserved a typical room it probably would have been satisfactory but we reserved the Manhattan Suite which was clean and lovely but didn’t have the functionality that we had upgraded for. That being a separate living area from the bedroom and a bar/kitchenette. We had to buy a corkscrew to open a bottle of wine and then there were no wine glasses among the bar glasses. Given that there are vineyards all over the area it seems that wine glasses and a corkscrew would be the most basic of items to have on hand. There is a kitchenette and a dining room table but no other kitchen or bar ware were provided. The whirlpool tub and shower were wonderful and very relaxing. The bedroom doors were glass and offered no privacy. If one person wanted to nap the only way to darken the room was to close the living room curtains. So the person not napping would still be left in the dark. That is one reason why booking a suite with a separate room is worth spending the money. The dresser is not in the bedroom, it’s is near the main door on the other side of the suite. So half our clothes were in the closet and the other half across the suite in the dresser. The suite is decorated well and decor, not functionality seemed to be the priority. Breakfast was subpar. The biscuits and potatoes were hard and dry and the a portion of the grapes were rotten each day. There were Quaker oatmeal packets. And on the day they served bacon it was gone an hour before breakfast ended. We are unlikely to stay here again.
Ssumpep97I was here with a friend in March and we really enjoyed our stay. The free breakfast buffet was great. We really appreciated the front desk staff and their hospitality. The property was also very clean- the rooms, as well as the common areas. I would definitely recommend staying here. It's a nice plus that DQ is in the neighboring parking lot as well as a taco place across the street.
ผผู้เข้าพักWhile on a road trip, we stopped in Ashland, OR at this hotel. Customer service was super - even though it was around 11 pm. Our receptionist, Tiffany, offered us the lowest rate with my veteran discount. She explained where our room was and some of the other really neat shops and restaurants in town. And what a great attitude and enthusiasm! The parking lot was very full at this time and Tiffany moved her own car so we could have her parking spot. The hotel was well kept, very clean and in a lovely location. Our room was spacious and clean and no odors. Continental breakfast in the morning was also good. Upon checking out around 11 am, we met Isaiah at the front desk who was as equally friendly and helpful as Tiffany. Please commend these two individuals for having such a great attitude and personality and being so eager to assist two Veterans. We felt welcome and comfortable.
TthegambinofamilyEverybody at the hotel is very helpful and friendly. There were two people to help registration with a large group arriving at the same time. The food was good and hot with plenty of selection. It is easy to get to the freeway from the hotel, in spite of being several miles off the interstate.
MmarkclaymWe spent three nights here and were not disappointed. It is right off the I-5, but not so close that freeway noise is an issue, and it is close to restaurants, fast food, and shopping, We had reservations, and check-in was a breeze with staff being friendly and efficient. We had a queen suite, which was clean, roomy, comfortable, and well appointed with a big TV, fridge, microwave, coffee maker, and hair dryer, and was very reasonably priced. There are also plenty of AC and USB outlets for all your needs. If you're a truck driver or pulling a trailer of any kind, parking will be a problem, so keep that in mind. My only complaints were that the door to our end of the building didn't lock, and the wifi was terribly slow for computer uploads/downloads, but those are minor and took nothing away from the experience. We would definitely stay here again.