โรงแรม ฮอลิเดย์ อินน์ รีสอร์ต อิสตาปา ออลอินคลูซีฟ บาย IHG

The bar and staff were great, but the meals at the buffet were horrible. We had to eat out most of the time except for breakfast and fruit.

Perfect all inclusive location. Enjoyed the pools and beach and the food. The staff was very friendly and helpful

I traveled with two kids and my husband. Overall, we had a good time. The location is beautiful right by the beach. The beach is clean no vendors harassing you. You are just steps away from the beach. Across the street from the hotel you have little stores and restaurants. as I mentioned I traveled with kids. one of the main reasons I booked at this hotel was for the kids club. The kids club is very limited not very much activities. They only open for a couple hours. Another reason why I’m giving it three star is the lack of room service staff. The staff does not really answer the phone when you try to order and they have a charge every time you order. The choices of food at the resort were OK. The food was not bad, I just wish there was more choices. Overall, it was an ok resort.

Beach is amazing, staff is very hard working and room was spacious and clean. We absolutely loved, Aldolfo, who was our server on the beach. His job is very demanding but he works super hard to keep everyone in his section happy and well hydrated. He spoke very good english which is difficult to find in the hotel. The commercial area across the street is awesome and offers really good shopping options and every restaurant that we went to had good food but not cheap. Negatives were, too many guests in the hotel so one could rarely get a lounger and pool was loaded with kids/families. The lineups at the restaurants could be very long and food was not great, so we started going across the street for food. There was very little storage space in the room - no drawers and only 5 hangers.

I’m not sure how it normally is but there was a shore break here that was so loud that we couldn’t even sleep. The ocean was so strong that it pulled the lounges almost into the water. One of the focuses here was drinking as it was all inclusive. As you can imagine people were doing stupid things under the influence. The resort was run down. The a/c was old, very loud and ineffective. I expected more from hotels with the IHG name on it.

While the hotel was a bit dated, you cannot find fault with its cleanliness or excellent staff. I felt it was good value for the money.

The hotel is very good, the service and the location is very good…. but the guest is not the better,

The staff were really nice and very helpful throughout my stay. Housekeeping was a little unusual, as I had to ask them to come and touch up the room instead of it being done automatically. The shower also doesn’t have a door, so quite a bit of water splashes out and can make a mess in the bathroom. Aside from those minor issues, everything else was perfect. I would definitely recommend this place.

We arrived to our room not being available due to them extending someone else's stay for a night. So, the trip did not begin well. We finally got our room at 5pm the next night. Adan in the beachside "snack" shack was the best and Cleo at the towel bar also! Both greeted us daily and made us feel welcome. We loved our beachside room, however the Emporio (hotel next door) had speakers blasting at our room until 12 or 1AM most nights. Food at the "snack" shack was the best. The two buffets were ok. We generally eat out most nights so the fact that the buffet was mediocre didn't matter much to us. We found it very hard to know what was going on or how things at the hotel worked. We had to seek out help often as no one really helped in that way. We have been to Ixtapa multiple times since 2005, and have tried multiple hotels over the years, if not for the loud music next door I think we would stay here again. We found staff to be kind all except the one beach waiter who would not give us the time of day EVER! He would literally come as far as our chairs and turn around. Was quite disappointing.