โรโค บียอกลู

Disgusting, revolting, greedy. The dirtiest place I ever stayed at. The room was completely filthy: the sheets were old, had stains and were pilling and covered in black hair, the whole bed! The toilet had "sanitized" ribbon on it, but it was very clear that the whole bathroom has not been cleaned for a long time: pee stains on the toilet, poop stains in the toilet, the walls were covered in hair and stains, the toothbrush glass was probably not cleaned for months, everything was just filthy. Same goes for the room: other than the bed, the curtains were stained as well, tea cups grimy, the extra blanket/throw had snot in it, the electrical outlets are plain unsafe - falling out of the wals. The view is to a dump and the whole street is a dump itself. I complained to the reception right away, however I was told to change the sheets myself 'cause he can't leave his workplace and was given another set of stained and hairy sheets. I tried to change hotels immediately then, but it was after midnight and was unfortunately impossible. I was forced to stay the night, so I demanded to pick the sheets myself at least and I attest that every single sheet is stained and hairy as I have been through their linen closet and barely found something a little less revolting than the rest. So how this so-called 'hotel' has such high reviews is beyond me, since all the guests must have slept on stained hairy sheets. In the morning presumably a manager (he didn't introduce himself) came to our room and both him and the night manager were completely unapologetic and said that the sheets were fine, that I am too picky, that it's not their fault, it's how they receive the sheets from the laundry that every other hotel in the area uses as well. They did not bother to apologize or comment on every other filthy part of the room. Rather, they acted as if expecting a clean room and sheets and decent service out of a 4 star hotel is somehow too much to ask. I, of course, promptly moved out to another hotel after the night in hell that I spent there against my will. The hotel, however, happily collected the money for all 3 nights that I booked and refuses to refund even the 2 nights that I did not stay there saying that it's their policy that customers should report problems upon moving in, even though it's what I did, it's documented in trip com, trip com did contact them when I moved in about my complaints as well. Do not be fooled, it's not a 4 stat hotel, it's a filthy scamming guesthouse, choose where you stay wisely.

離機場大巴很近，但同時周圍的環境很亂，晚上都不敢在街上走。酒店的設計很簡約，但是衞生條件和設施太差了，床單不乾淨，吹風是壞的，空調不出風。🤬 但是服務人員的態度還是不錯的。那晚大堂是個大爺在守着，我告訴他房間吹風用不了，於是他去地下室找了半天，説這裏衹有個壞掉的了，但是他打算修一修。我失望的回到房間，打算用空調來吹頭，發現空調也**壞的。 當我心態快崩的時候，大爺敲開了我的房門，為我送來了剛經歷過手術的吹風機。雖然它發出陣陣慘叫，但我還是吹乾了頭髮，睡了一個好覺。給大爺點個贊。

位置很方便，Taksim站走路五分鐘，不用爬坡。員工友善，房間乾淨，簡單物有所值。缺點WiFi不太穩定。

It's very convenient to stay here in Roco Hotel. It takes only 5minutes to walk to the airport shuttle bus stop. And the host is very nice and helpful. Also the room is beautiful and big. The air conditioner works perfectly. I think it's a good hotel. 交通太方便啦！距离机场大巴步行五分钟就能到达。主人很热情很友善。房间又大又漂亮又干净。空调给力。距离塔克西姆广场近，地铁公交都有，出行非常方便。不错的选择

這是個門面很小的酒店公寓，一不小心就會錯過，酒店地理位置不錯，在塔克西姆廣場附近，距離機場大巴站和地鐵站都是走路幾分鐘即可，服務特別貼心有温度，除了洗手間有點小之外其他都可以