รีวิว The Marmara Pera

โรงแรมตั้งอยู่ในทำเลที่ดีมาก อาหารเช้าอร่อยมาก อย่างไรก็ตาม เห็นได้ชัดว่าห้องพักมีสภาพเดิมมาหลายปีแล้วและจำเป็นต้องปรับปรุงใหม่

พวกเขาไม่ได้บอกฉันว่าแก้วน้ำเปลี่ยนแล้วและรวมมินิบาร์ที่ฉันเช็คเอาท์ไว้ด้วย พวกเขาไม่ได้ให้ใบเสร็จใดๆ แก่ฉันและพวกเขาบอกฉันว่าแท็กซี่ถูกปลุกโดยโรงแรมพร้อมเงินจำนวน 1,700 ปอนด์สำหรับการขนส่งไปสนามบิน แต่แท็กซี่หักไป 1,900 ปอนด์และเขาบอกฉันว่าไม่ใช่ ฉันไม่ได้ทำงานกับโรงแรม

สภาพแวดล้อมดี อาหารเช้าหลากหลาย

การเช็คอินล่าช้าเนื่องจากเราเดินทางและเราตื่นตั้งแต่ 6.30 น. โดยมีแผนอยู่แล้ว คงจะดีถ้าเราเข้าห้องพัก อาบน้ำ พักผ่อนให้สดชื่น แทนที่จะฝากสัมภาระแล้วออกไปข้างนอกทั้งที่เหงื่อท่วมและเหนื่อยล้าเพราะห้องพักของเรายังไม่พร้อม

ที่ตั้งดีเยี่ยมใจกลางย่านกาลาตา นั่งรถรางไม่นาน (แม้ว่าสถานีรถรางจะลงเนินค่อนข้างชัน) ไปยังเมืองเก่า เดินเพียงไม่กี่นาทีก็ถึงถนนคนเดินและถนนช้อปปิ้งหลัก บุฟเฟต์อาหารเช้าอร่อยมาก และวิวบนดาดฟ้าก็ยอดเยี่ยม

เมื่อฉันเช็คอิน ฉันได้รับมอบหมายห้องพักที่ชั้น 1 ดังนั้นฉันจึงถามพนักงานต้อนรับอย่างสุภาพสำหรับห้องในชั้นอื่น และพวกเขาบอกว่าไม่สามารถให้ห้องอื่นแก่ฉันได้เนื่องจากเต็ม ฉันจึงไม่มีทางเลือกนอกจากอยู่ในห้องนั้น ฉันได้รับมอบหมายห้องพร้อมที่เขี่ยบุหรี่แม้ว่าฉันจะขอห้องปลอดบุหรี่ก็ตาม โชคดีที่ไม่มีกลิ่นบุหรี่ อย่างไรก็ตาม ห้องที่อยู่ตรงหน้าฉันกำลังปรับปรุงใหม่ ดังนั้นฉันจึงถูกขัดจังหวะตลอดการเข้าพัก ฉันสงสัยว่าทำไมพวกเขาถึงให้ห้องนี้กับฉัน เพราะพวกเขารู้อยู่แล้วว่าห้องข้างหน้าฉันต้องปรับปรุงและจะรบกวนแขก ฉันบอกพวกเขาเกี่ยวกับเรื่องนั้น และพวกเขาแค่ขอโทษฉันโดยไม่มีการดำเนินการอื่นใด แค่ขอโทษ. 😐 สิ่งเดียวที่ดีเกี่ยวกับโรงแรมนี้คือทำเลที่ตั้ง ส่วนที่เหลือก็โอเคเมื่อเทียบกับราคาของโรงแรม ฉันผิดหวังมากและไม่คิดว่าจะแนะนำโรงแรมนี้ให้กับเพื่อนคนไหนเลย

The location of the hotel was perfect close to the main Taksim area and the views from the room and from the swimming pool are amazing . For a central location I was very happy for my stay here and you have a taxi station right next to the hotel directly opposite

Firma çok büyük ve ben the Marmara olarak diğer otellerdede kaldı Otel şahsi aracımızı otelin önüne yola park etmesine rağmen aracı geçerken çiziyorlar oto parka konulmasını talep ettim , onun yanın da otopark ücreti kesildi böyle büyük bir firmaya yakıştıramadım. Burda birdaha kalmam büyük ihtimal ayrıca dura bilgilerini güncellemek istiyorum dedim ilk defa otelde kalmıyoruz biz değiştiremeyiz trip com a başvurun dedi resepsiyon daki  bey efendi

Very disappointing experience with the room allocation. We were traveling with another couple of friends, and we had made our reservations at the same time. Here’s what happened: We arrived at the hotel at around 10 AM and were assigned a room on the first floor. We weren’t happy with the floor, so we told the front desk that we would prefer a room on a higher floor. We were told that we could come back later and see if a more suitable room became available. Our friends arrived later in the afternoon to check in. Despite arriving several hours after us, they were given a room on the 16th floor. We came back to the hotel at around 5 PM, but were told that we were still assigned the same first-floor room and that there were no other suitable rooms available. To be fair, I completely understand that if the hotel was fully booked by then, it might not have been possible to change rooms. That is not really the issue. What we don’t understand is what happened between 10 AM and 5 PM. The hotel already knew at 10 AM that we weren’t happy with the first-floor room and that we preferred a higher floor. We were specifically told to come back later to see if something more suitable became available. Yet seven hours later, we were still assigned the exact same room. There would obviously have been other guests checking in during those hours. So what we find difficult to understand is why, after knowing our preference, we were still assigned the same room when we returned. When I asked the front desk why we had been given this room, I was told that it was simply “pure luck.” But “pure luck” doesn’t really explain the situation. It may explain why we were initially assigned the room at 10 AM, but it doesn’t explain why we were still assigned the same room at around 5 PM, after the hotel already knew that we wanted to change rooms and had specifically told us to come back later. The first-floor room was also quite noisy because it was very close to the street. We could occasionally hear car horns and people talking on the street from inside the room. On one occasion, I was even woken up by a car horn during the night. What made the situation even more frustrating was that our friends, who checked in several hours later than us, were given a room on the 16th floor, while we were told that no suitable rooms were available when we returned. The hotel did offer some compensation for the inconvenience, but unfortunately, we did not feel that it was sufficient. They offered us free entry to the Lobby Bar Jazz Court. However, we already had our own plans for the evening, and we were not going to change our plans simply because the entry was free. On top of that, drinks at the Jazz Court would obviously involve additional expenses, so we did not really see this as meaningful compensation for the inconvenience we experienced. They also told us that we could check with the front desk again the following day to see whether we could change rooms. However, we were only staying for two nights and had a very busy schedule. We did not want to spend part of our trip packing and unpacking our luggage just to move rooms, so we ultimately did not go back to the front desk the next day. Overall, we were disappointed not simply because we were given a first-floor room, but because the room allocation process was difficult to understand, the explanation from the front desk did not really make sense to us, and the solutions offered did not really address the inconvenience. We understand that room availability can change and that a fully booked hotel may not be able to accommodate every preference. What we find difficult to understand is why, after clearly telling the hotel at 10 AM that we wanted a higher floor and being told to come back later, we were still assigned the same room at around 5 PM. “Pure luck” does not really explain that.

The hotel is located in a good location, close to Istiklal. The rooftop pool is small but clean, and it’s a good option for cooling off. From the rooftop, you can enjoy a stunning panoramic view of the Bosphorus. The rooms have a panoramic view, and the bed is very comfortable. The reception staff is very friendly and helpful. I have only good impressions of the hotel; I recommend it.

Average hotel, our room had a broken shower attachment which despite telling management as soon as we arrived we were not offered an alternative room but were shown by housekeeping ‘a knack’ to get it working despite a missing part. They trampled through our clean bathroom standing on  bathmats then left the dirty bathmat. This was all in the first half hour of arriving. On the whole the staff have no etiquette and are not courteous or attentive. On the roof top bar on the tree occasions I went up there, no staff attends to you, asks if you’d like a drink or anything. The one time I asked at reception for tourist information, I was told to wait “over there” because they were busy doing checkouts. Breakfast average. Disappointing and rude staff.

Unjustified extra charges from cash deposit at The Marmara Pera. Booked a room-only stay via Trip.com. At check-in, we were asked for a $100 cash deposit. Upon check-out, the hotel withheld $35, claiming we had breakfast. We did not use the breakfast service at all. Staff refused to review CCTV on the spot to prove it. Also, key cards were disabled at 11:30 AM before the official 12:00 PM check-out time. Thanks to Trip.com customer support for stepping in and helping resolve this issue on their side, but the hotel front desk practice with deposits is highly disappointing.

Small rooms, the carpet was smelly in all the rooms I visited. The young people in the reception were helpful though

Trevlig och serviceminded personal. Rena rum. Det tråkiga var vid min vistelse att brandlarmet gick tre dagar i rad, utan någon bra förklaring som fick en att bli stressad.