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คำตอบจากที่พัก: 非常感謝您選擇ARTHOTEL石垣島。 再次感謝您的高度評價。 我們全體員工期待再次歡迎您的光臨。

คำตอบจากที่พัก: Dear Cmt1211,Thank you very much for your review on your recent stay with us.We were delighted to hear that you enjoyed staying with us. It is always encouraging and more inspiring for us to have direct feedback from our guests to aim even higher for the better service. So, we appreciate very much your comment on our Tour Desk.We look forward to welcoming you again soon!Art Hotel ishigakijima Front Office Manager

คำตอบจากที่พัก: Thank you very much for staying with us. We would also like to express our sincere gratitude for taking the time out of your busy schedule to share such detailed and heartwarming feedback. It was a great pleasure for our entire staff to read your review, which clearly shows that you thoroughly enjoyed all that our hotel has to offer—from the bus access and nearby restaurants to the spacious lobby and the ocean view from your room. Regarding communication in English, we are greatly encouraged by your praise of our staff as “kind and friendly.” We are especially pleased that you enjoyed the complimentary welcome tea, the hot spring, and both breakfast and the yakiniku (Harusa). On the other hand, we sincerely apologize for failing to meet your expectations regarding the pool’s fee and size, which may have come as a surprise. We will share your valuable feedback internally and use it as a reference for improving our future communication and service. We are deeply honored to receive the highest compliment of all: “I loved this hotel.” We will continue to strive to improve our services so that you may enjoy an even more comfortable and special stay the next time you visit. General Manager

คำตอบจากที่พัก: Thank you very much for staying at Art Hotel Ishigakijima and for taking the time to share your feedback and the lovely photo. We are delighted to hear that you found our hotel clean and enjoyed our convenient location and bus links. It is also wonderful to know that the diving tour you booked through our in-house desk was a success and added to your experience on Ishigaki Island. However, please accept our sincere apologies for the inconvenience caused by the restaurant closure on your final night. We deeply regret that this private booking was not communicated to you more effectively. We understand how disappointing this must have been, and we are currently reviewing our notification process to ensure that all future guests are informed well in advance about any changes to facility hours. We truly value your constructive feedback as it helps us improve our guest experience. We hope to have the pleasure of welcoming you back in the future to provide you with an even more seamless and enjoyable stay. Warmest regards, General Manager

คำตอบจากที่พัก: Thank you very much for choosing Art Hotel Ishigakijima and for sharing your wonderful feedback! We are delighted to hear that you had a pleasant stay with us. It is especially wonderful to know that you thoroughly enjoyed the all-you-can-eat beef at our hotel restaurant. Our culinary team takes great pride in offering high-quality dining experiences, and your praise is a fantastic encouragement to them. We hope to welcome you back in the future for another relaxing stay and more delicious meals. Thank you once again for your visit! Art Hotel Ishigakijima General Manager

คำตอบจากที่พัก: Thank you very much for staying with us. We would also like to express our sincere gratitude for taking the time out of your busy schedule to share your valuable feedback regarding our location and breakfast. However, we deeply apologize for not only causing a delay during check-in but also for the significant inconvenience and discomfort caused by our staff’s incorrect explanation regarding the “Skip Cleaning” coupon. We should have carefully explained the correct terms and conditions (such as the fact that the coupon is valid for use at our facilities and the timing of its distribution). However, due to our lack of proper training, we caused [Guest Name] to feel as though they had been “tricked,” and we deeply regret this. We take your feedback very seriously and will thoroughly review our coupon policies and terms of use, as well as provide comprehensive retraining to our staff. We are also deeply sorry that the hygiene of the hot springs, which you were looking forward to, failed to meet your expectations. We immediately shared your comments regarding the sand and humidity in the bathing area with the cleaning and maintenance supervisors. To ensure that guests can enjoy a comfortable experience at all times, we will increase the frequency of patrols and cleaning and strengthen our hygiene management. If we are given another opportunity to make amends, our entire staff will work together to ensure that your next stay is one that satisfies you in every way. General Manager

คำตอบจากที่พัก: Thank you for staying at Art Hotel Ishigakijima and for taking the time to share your review. We are truly delighted to hear that you found our hotel to be convenient and that you were satisfied with the service and our staff. Your kind words about our team are a wonderful encouragement to us all. However, we are deeply sorry that your dining experience at our restaurants did not meet your expectations, to the extent that you would advise future guests to dine elsewhere. We take your feedback very seriously, as providing high-quality and satisfying meals is a core part of the hospitality we strive to deliver. We have shared your comments directly with our food and beverage management team and executive chefs. We are committed to thoroughly reviewing our menus, food quality, and service to ensure we provide a dining experience that matches the high standards of our accommodation services. We greatly appreciate your honest feedback, which is essential for our improvement. We hope to have the opportunity to welcome you back in the future and demonstrate the meaningful changes we have made. Sincerely, General Manager

คำตอบจากที่พัก: Thank you very much for staying at Art Hotel Ishigakijima and for taking the time to share your wonderful review. We are absolutely thrilled to read that you "couldn’t be happier" with your stay! It is a great pleasure to know that you enjoyed our convenient location and the cleanliness of our hotel. Furthermore, thank you so much for your special mention of the excellent hand-drip coffee at our shop. We have happily shared your kind words with our "coffee lady" and the shop team, and it truly made their day. We take great pride in our coffee, and knowing it left such a positive impression on you is a wonderful reward for us. We look forward to welcoming you back to Ishigaki Island in the near future for another relaxing stay and, of course, another perfect cup of coffee. Warmest regards, General Manager

คำตอบจากที่พัก: Thank you for choosing to stay at Art Hotel Ishigakijima and for taking the time to leave us your kind feedback. We are delighted to hear that you had a decent stay with us and enjoyed our sauna and swimming pool facilities. It is also great to know that our location served as a convenient base for your walks into the city center. We strive to provide a relaxing and comfortable environment for all our guests, and your positive comment is a wonderful encouragement for our entire team. We look forward to welcoming you back for another pleasant stay whenever your travels bring you back to Ishigaki Island! Warmest regards, General Manager

คำตอบจากที่พัก: Dear Guest, Thank you very much for staying with us on your recent trip to Ishigaki island. Thank you also for your kind introduction of our hotel and compliments to the hotel. We look forward to welcoming you back again. Yours sincerely, Hideki Muramatsu General Manager

คำตอบจากที่พัก: Dear Guest, Thank you very much for staying with us on your recent trip Ishigaki island. I am pleased to read your positive feedback from your stay experience and thank you for your compliments to our facilities, meals, and kindness of our associates. We look forward to welcoming you back again soon. Yours sincerely, Hideki Muramatsu General Manager

คำตอบจากที่พัก: Dear Guest, Thank you very much for staying with us on your recent trip to Ishigakijima. Thank you also for your valuable feedback and appreciated. We look forward to your return to us again. Yours sincerely, Hideki Muramatsu General Manager

คำตอบจากที่พัก: Dear Guest, Thank you very much for staying with us on your recent visit to Ishigaki island. Also thank you for writing your review in the trip.com site. I am pleased to know that you like our public bath and breakfast. We look forward to welcoming you back again. Yours sincerely, Hideki Muramatsu General Manager

คำตอบจากที่พัก: Dear Guest, Thank you very much for staying with us on your recent visit to Ishigaki island. Thank you also for your positive feedback from your stay experience. We look forward to your return to us again. Sincerely, Hideki Muramatsu General Manager