"Very clean and friendly hotel. The location was great super close to the airport but yet still a bit away. Shops and restaurants were located very near as well."
"Loved our stay here it was great and fast to check in and we absolutely loved the space in our room. The cleanliness was phenomenal and I would ABSOLUTELY stay here again. This is my favorite hotel so far! It was so convenient and we had enough space to relax and enjoy some TV and tons of storage space like a hutch AND closet. I'm very picky with certain things and this hotel checked off all my boxers."
TtobesterSuper convenient location inside Terminal D at DFW airport. So easy for late night arrival or early morning flight. Check-in staff were friendly and offered bottled water and snacks, and upgraded us to a runway view room, nice.
Room was clean and spacious, beds were comfortably firm. Decor is the black dominant era Grand Hyatt style. Note that this hotel started renovations in mid July and several floors have been removed from service. Look forward to a more modern update following this.
Bottled water inside the room is complimentary only for higher status World of Hyatt members. Seems a little petty for a Grand Hyatt - it's water not champagne, you can do better Hyatt!
ผผู้เข้าพักWhile for the first time ever we stepped into the lobby of the Staybridge we were amazed with how nice and well decorated this hotel was and after checking into our room we never realized that our nightmare would just begin. Our room key would not open any of the ext. doors for outside entry so we asked the clerk what was wrong and she said there was a problem with the door so she would have maintenance check it out and in the meantime she issued us a temp. key card that worked but it expired that evening and no longer worked and once again we got locked out while holding bags of groceries and merchandise from Walmart and we had to walk all the way around the bldg. carrying our stuff to come in thru the front entrance. Then, when I used the DOVE hand and face cream in the bathroom to apply to my body it had a horrible odor of being rancid and had to immediately wash it off. Angry, we decided to leave your hotel and spend the next 3 days at the Best-Western hotel next door, whereas we had no problems, issues or uncomfortable issues. Sadly, this was our very FIRST EVER stay at the Stay bridge Suites and most likely our last!
ผผู้เข้าพักMy daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
RRomain SCAGLIAWe were overall disappointed with this hotel. Even though we are not very demanding or overly critical, we were let down on several points.
When we arrived, we were informed that the swimming pool was unavailable due to maintenance. We then went to our room, and unfortunately, the bed had been made without the staff noticing that the previous guests had urinated on the mattress. I had the unpleasant feeling of lying down on wet sheets.
The receptionist kindly gave us another room, but without offering an apology.
After that, there were several other small inconveniences, such as the absence of conditioner in the bathroom, no waffle batter or spoons at breakfast, and more.