"We stayed at this hotel the day before the Monterey marathon event.
The bed was big and comfortable.
However, it was noisy because the walls were thin and the Monterey Airport is nearby.
There are free coffee and apples and chocolate bars in the lobby!"
"Carmel is a beautiful town and the hotel is in the town centre, so the location is perfect. Room was a little dated, but reasonably clean. On the night we arrived to check in, staff was super friendly and helpful. He gave us detailed instructions regarding our room and parking, also local restaurants recommendations. His service was a 5 star! On the morning of departure, we vacated the room and checked out at 9am. We went for a stroll in the town, and returned after an hour. When we returned at 10am I asked the staff (not the friendly staff helped us check in) if I can use a restroom. Knowing we just checked out, the staff bluntly replied there isn’t public toilet in the hotel, so we’d better use the one in the local park. When we asked if we could go back to our room to use the toilet as it’s still early. His said the cleaners were already in. We then walked to our car which was next to our room, only to find the cleaners hadn’t been at all. Zero hospitality, disappointed."
ผผู้เข้าพักEvery employee was exceptional, helpful and friendly. The location is great except for getting in an out with a vehicle. The rooms were very nice, the bed was comfortable and clean. The two issues I had with the room were promptly corrected by maintenance (bad toilet flush and light bulb which was very loud). The restaurant was good, though the server was not exceptional. You feel welcome at every area within the hotel, every employee greets you as you pass.
Only bad thing that I can say is that, I am allergic to dogs and could tell from the moment I slept in the room that there had been a dog or pet in the room prior. This lead to some discomfort that I was not prepared for. A bit of warning should be given to those with allergies so that other arrangements could be made.
TtrpcOne of the few hotels in Big Sur that allow you to book a one-night stay on a weekend so this is a huge plus. No reception nor staff on site when you check in - keys are left in a key box outside your assigned room (which you will be informed of a couple days before your arrival). If you need help during your stay, your only option is emailing them.
Rooms are dated but clean. No dining options on site so either eat before you arrive, bring supplies, or be prepared to drive >20min for the nearest restaurant.
Breakfast is left in a cabinet by the parking lot for self help. You get a slice of cake, boiled eggs, fruit and bottled juice.
In short, you're paying for location.
ผผู้เข้าพักIt was an excellent hotel & resort. The room was nice and tidy, with a bathroom with good shower water pressure. Its breakfast was also excellent with good and friendly service. Only thing it lacks was elevator, so I recommend the first floor room with patio.
CChristian TobiasZimmer war ordentlich. Der Whirlpool war leider nicht mehr in Betrieb. Das Hotel liegt direkt am pacific highway und an einem großen Einkaufszentrum.