"There were pros and cons. Hotel not in a convenient location for tourists visiting. Beds and pillows were very comfortable. Air-conditioner and refrigerator need to be switched off to sleep as they are too noisy. Mould in the bathroom. Service was good though."
"Four nights. One of four, July 28, room AC stopped around 2am and room was 76F. But other days were ok. Breakfast depends on the day, sometimes very good and the others like motel level. People were nice."
"As a Hilton gold member I Always make it a point to stay at a Hilton for it good desk service and neat room and this Hilton did not let me down.
Location is excellent with 16th street mall at the side
Room is clean and neat with comfy bed"
ผผู้เข้าพักNice location. New property is clean and stylish. Aesthetically pleasing. Very clean. Comfortable. Love the toiletries. This is where it ends. Check-in was pleasant enough, but not a warm welcome. It seemed as though you are an inconvenience. Also, poor communication as the lady was looking something up in the computer, but did not let me know, so you're just standing there waiting for an answer. An Atwell card in the room read ”if you need anything, let us know”. Well, I was in need of a shower cap but they didn't have any. There is only 1 dining room chair, I asked for more, but the receptionist said ”I can't get ahold of anyone so I think that's all we have”. Last item request was for a bowl as we brought our own breakfast due to dietary needs and of course, ”we don't have those but you can come down for breakfast”. Advice: You can ask for items, but that's where it ends. Most hotels have basic amenities for travelers, but not this place. I doubt we'll be returning to this place as there are many other hotels in the area that are more prepared for travelers.
ผผู้เข้าพักWhat I like:
(1) Tea/Coffee available 24 hours, breakfast is simple but enough choices, egg, sausages, waffles, bread, oatmeal, juices, coffee, tea fruits
(2) Staff are professional, explain things well.
(3) Furnitures are slightly newer than the other Hampton I stay in.
What can be improved:
(1) I waited at Island 3 (Door 512) from 745pm till 830pm and called twice in order to secure the shuttle service. I saw other hotel shuttles already dropped by 4-5 times in that mins and even saw the other hotels shuttle, like Cambria dropped by within 30 mins. When I got to Hampton, it was already 850pm and also realised that the restaurant next door is closed. I understand that it maybe out of their usual service hour, yet I wonder if they can do a join venture service with other hotel brands so that customers could be picked up earlier.
(2) I was offered the room at the end of the corridor but there are loud water noise coming from the pipes when someone was using the toilet next door or upstairs. Since I was so tired after the longhaul and shorthaul flights and had not been sleeping for 30 hours, I went to sleep at night as usual. However, I am pretty sure that it would bother me when the day I am more sensitive to sound. I did not report it because it was just a short stay.
Overall, I would give a 4 star as the staff attitude (check in, check out and cleaning lady) and their service deserve great respect, standard up to par breakfast and clean room.
SSarah B85The staff were super nice and helpful, rooms were clean and the atmosphere was pretty cool. Our biggest complaint is the giant see-through window in the shower that anyone in the bedroom could pretty much see you naked, that frosted glass was not blocking anything out. Probably fine if you’re in the room alone or with a partner, but if you maybe have friends for acquaintances stop by while you’re still getting ready or if you share a room with your kid… It’s just kind of weird.  There also was not an exhaust fan in the bathroom, which I think was needed. Also water from the shower door soaked the ground every time, but that’s pretty common in most hotel rooms with a glass door. It also would’ve been nice to have had more than two towels in the room.
I will still stay here again because I really enjoyed the atmosphere and the location was perfect for what I needed.