"Upon checking in the lade receptionist was quite rude to us never smiled either . In the evening we went to eat in the bar salad came with mud still on the leaves which then put us off our meals, I asked for refund . Receptionist came refunded our salad but not once from the restaurant staff or the receptionist did I receive an apology which is unheard of . Later I asked same receptionist for a late checkout as being a Leonardo Hotels member you can get this free of charge he said yes I shall mark that down. Today at 10am I was wanting to check that the evening receptionist had noted it down luckily I had checked as he hadn't even done it . The lady receptionist had to put it on . Would I stay again absolutely not ."
"I was terrified to use the communal toilet as a man was raving up and down the corridors at night. Despite 6 people complaining, he was not removed by police until early morning. Also, the cleaning staff were very loud at 08.30 Sunday morning disturbing my sleep further. It was a terrible stay
the room, corridors & reception were clean and tidy. The bathroom a little smell of damp and strange wall painting but very clean. I didn't use the shower as I wanted to leave ASAP."
"Всё понравилось в целом, большая кровать, номер среднего размера, окна открываются. Разве что чайник в номере неудобный и поднос для кружек, места мало, поднос хлипкий, поэтому легко обжечься. Пешком от отеля до центра довольно близко, минут 20 прогуляться, воспользовались этой возможностью."
"This hotel is really friendly, welcoming and cozy. It’s a great location to shops and amenities and travel routes. The breakfast is good but they don’t offer any other meals however.!!!!!!! You’re right next to a sambucas restaurant, sciff inn that do amazing food and KFC a fave of many.! Your close to local shopping center and so so much more.!"
"Stayed here many times with work. Excellent location, super friendly staff and amazingly clean. Great value for money. Restaurant inside and bar which is a little expensive for what it is but there is a pub and carvery across the road (2mins walk).
Parking is free and there is always loads of it. The hotel itself is on a bit of a retail park which can get busy at times but I’ve never struggled to park and I’ve stayed here at least 40 nights since April.
I don’t write reviews to be fair. But credit where it is due."
"A great, friendly welcome at reception when I arrived.
Ground floor rooms only, so no stairs to worry about. The room was clean and very quiet with comfortable beds and a lovely shower room, plus a TV.
The food was plentiful and cooked very well. It was nice and hot when it arrived, and in no way expensive.
A great stay, thank you."
BBev RussellThe Hotels lovely , the room was comfortable and nicely decorated . Negatives were we had a squeaky bed frame and the you could hear the occupant’s above us walking back and forward back and forward all night. The room would benefit from a king size bed breakfast was great English breakfast was a bit sparse with only one sausage and bacon , but there was continental breakfast available , eggs Benedict were lovely and beautiful views of the garden from the conservatory