"Although I stayed for one night, the overall experience was good. The environment was quiet, the front desk service was very friendly and kind, the parking and transportation were very convenient, and the breakfast in the morning was very rich and delicious. Next time I go to Newcastle, I will choose this hotel"
"Upon checking in the lade receptionist was quite rude to us never smiled either . In the evening we went to eat in the bar salad came with mud still on the leaves which then put us off our meals, I asked for refund . Receptionist came refunded our salad but not once from the restaurant staff or the receptionist did I receive an apology which is unheard of . Later I asked same receptionist for a late checkout as being a Leonardo Hotels member you can get this free of charge he said yes I shall mark that down. Today at 10am I was wanting to check that the evening receptionist had noted it down luckily I had checked as he hadn't even done it . The lady receptionist had to put it on . Would I stay again absolutely not ."
"Best bed ever! Very comfortable linens, mattress and pillows! Towels were a bit old but very clean!
The swimming pool is just good… kind of cold but a little warm, but not enough! So it is not comfortable being on the jacuzzi at all… and every 5/7 minutes, have to get out of the water to restart the engine…
Saunas and spa were really good!
Breakfast was very good with lots of varieties that we don’t see often in hotel in the UK. Fruits, cold cuts, cheeses, breads and all the hot british breakfast dishes.
Near a lot of restaurants and shopping locations
Would be back again to this same place"
"The room this time I stay is quite bigger than my last stay, it was good. Down point would be the dirty kettle, really really dirty, hopefully it will get the deep clean. The hotel staff is alright, nothing stand out. Overall it was a good place to stay."
"Stayed here many times with work. Excellent location, super friendly staff and amazingly clean. Great value for money. Restaurant inside and bar which is a little expensive for what it is but there is a pub and carvery across the road (2mins walk).
Parking is free and there is always loads of it. The hotel itself is on a bit of a retail park which can get busy at times but I’ve never struggled to park and I’ve stayed here at least 40 nights since April.
I don’t write reviews to be fair. But credit where it is due."
"I booked this hotel twice by accident because the Trip.com key button did not work. They were very rude and condescending when explaining to me that I needed to go back to the third-party agent. The latter then told me to go back to the hotel and I just went from one side to the other. it was just an accident I don’t know why they were so insistent in not refunding me."
ผผู้เข้าพักA great, friendly welcome at reception when I arrived.
Ground floor rooms only, so no stairs to worry about. The room was clean and very quiet with comfortable beds and a lovely shower room, plus a TV.
The food was plentiful and cooked very well. It was nice and hot when it arrived, and in no way expensive.
A great stay, thank you.
BBev RussellThe Hotels lovely , the room was comfortable and nicely decorated . Negatives were we had a squeaky bed frame and the you could hear the occupant’s above us walking back and forward back and forward all night. The room would benefit from a king size bed breakfast was great English breakfast was a bit sparse with only one sausage and bacon , but there was continental breakfast available , eggs Benedict were lovely and beautiful views of the garden from the conservatory
JJai KingstonI was terrified to use the communal toilet as a man was raving up and down the corridors at night. Despite 6 people complaining, he was not removed by police until early morning. Also, the cleaning staff were very loud at 08.30 Sunday morning disturbing my sleep further. It was a terrible stay
the room, corridors & reception were clean and tidy. The bathroom a little smell of damp and strange wall painting but very clean. I didn't use the shower as I wanted to leave ASAP.