"Tuvimos un día extraordinario. El servicio de los chicos, la comida, las habitaciones, la piscina enorme y el parque acuático todo fue genial sobre todo el río lento. No le doy el 5/5 al hotel solo por un tema con el check in, el cual nos autorizaron ingresar a las habitaciones a la 4:30 pm, pero luego el trazo fue fenomenal."
"Estuvimos hospedados en el hotel Bakour y nuestra experiencia fue absolutamente excepcional. Desde el momento en que llegamos, el personal nos hizo sentir como en casa. La atención fue de alta calidad, familiar y extremadamente atenta. Siempre estuvieron dispuestos a ayudarnos con cualquier cosa que necesitáramos.
La recepción fue especialmente destacada, gracias a la amabilidad y eficiencia de Kimberly, quien nos saludaba todos los días y nos mantenía informados sobre las actividades del hotel. Su atención personalizada y su disposición a ayudarnos en cualquier momento fueron fundamentales para nuestra estancia.
Pero lo que realmente nos enamoró fue la actitud del personal en general. Desde Manuel, el vendedor de tours que se convirtió en un amigo y nos hizo varios obsequios sin compromiso, hasta los chicos del bar y el buffet, como Jazmín y Joan, que siempre estuvieron atentos y amables. Incluso Junior, que trabajaba por las noches, fue extremadamente sociable y nos hizo sentir parte de la familia.
Celebramos mi cumpleaños número 27 en el restaurante japonés del hotel y el equipo nos preparó un festejo inolvidable. Nos dejaron un pastel y una botella de Aperol en la habitación antes de la celebración, lo que nos hizo sentir muy especiales.
Aunque la playa no estaba en su mejor momento, la estadía en general fue excelente gracias al personal. Todos y cada uno de ellos se preocuparon por nuestra comodidad y felicidad, y eso es algo que no se puede medir solo con estrellas.
En resumen, el hotel Bakour se merece las 5 estrellas con creces. El personal es extremadamente atento y se preocupa genuinamente por la experiencia de los huéspedes. Si buscas un lugar donde sentirte como en casa y ser tratado como parte de la familia, este es el hotel perfecto para ti."
"Because I paid through a third party i was not allowed to amend my reservation and I end up stuck with all of the additional cost and the staff refuse to adjust my reservation. I paid for 4 people all inclusive from Thursday to Sunday. I had to book another hotel for sun to Monday. The hotel refuse to reimburse me for the other room and the additional people who could not makes the trip because they were in the hospital. Just sad..."
SSAM.K TRAVELSLovely hotel close to the airport so the convenience is like no other and the service is good and top of the line. Couldn’t ask for more for a hotel close by to the airport
IIndhujaWent to Bahia because we had a moderately nice experience in Mexico. This one was a very uncomfortable one for us mainly because of the people and the food. We felt hunger many times in this ”all-inclusive” hotel. The restaurants serve mediocre food, in small quantities, with least authenticity and does not invoke any feeling on consumption. We ate at the restaurant and then also to the buffet to feel a bit full, but the buffet equally lacks real food with low quality vegetables & fruits and just badly made food that looks un-appetising as well. If you're someone who loads up of meat and alcohol, this place might be for you. Sadly not for us, and at the end of our 5 day stay, we felt very depressed, glad to leave and our taste-buds were dead.
The rooms were large and clean, some parts were dated and the bathroom did not have a door to shield from the AC, which was weird. The beach was a great positive to our otherwise hugely disappointing stay. Made us doubt going to all-inclusive hotels ever again, would definitely not recommend.
ผผู้เข้าพักWe love the tropical feel of the resort. We booked the Tropical Deluxe room but we were given a room at the Caribe Deluxe instead, but it was okay as there isn’t much difference and the resort has the same amenities for both, but would be nice if we were given a heads up prior to us going in the room. The room was okay, quite small and a bit rundown and looks a bit different from what you see in the photos. Overall our stay was good. The beach was really nice, and there are lots of amenities in the hotel. It was also hard to book a reservation at the restaurants through their online app. Please stay away at the Tao Restaurant - ala carte. My husband had stomach flu and diarrhea after eating there. Too bad the hotel doesn’t want to do anything, so we ended up going at the private clinic inside the resort.
MMarkin RodríguezUno de los Hoteles que e visitado más completo y muy organizado las instalaciones excelentes servicios superior agradables la comida extremadamente buena el trato de los colaboradores super especial , gracias a la Sra Anny muy atenta y amable le doy un 1millon de valoración por su forma de tratarnos a mi y a mi esposa
ผผู้เข้าพักO lugar tem uma boa estrutura, mas não espere um 4 ou 5 estrelas. Os quartos não tem hidratante, por exemplo, a água de coco não está inclusa e os drinks são todos feitos com insumos pré-prontos (não tem limão, tem um suco de limão industrializado). Em resumo, você pode esperar um lugar com boa estrutura, mas a qualidade da comida e das bebidas deixa muito a desejar. A locomoção dentro do hotel é bastante complicada, com uma disposição não muito inteligente, portanto, a depender da sua hospedagem, você pode ter que caminhar 15/20 minutos até a praia.