"Hotel service is great, reasonable food price for a resort
Clean environment , Room is clean.
But the washroom needs improvement
1, Bathtubs higher than the deck during the shower causing water flows on the ground , Floor gets wet and won't dry till overbite .
2, The shower water temperature fluctuates between hot and cold making it difficult to maintain a comfortable shower,"
"The worst hotel experience that I had so far. The first time we tried was narra pool vila, overall it was good. So this time we tried out pamela glass vila with a garden.
1. We chose king size bed, it turned out that the hotel uses two single bed to combine, and one mattress is high, the other one is low, and in the middle of the bed you can feel the hard wood bed frame on your back and one higher mattress and one lower mattress. I was so pissed whole night as it was super uncomfortable. (Hotel didnot even notice us that the king size bed is made of two small single beds)
2. Bed buds. Me and my husband were bitten hardly for both legs and arms. We cannot believe it, the room charged so much and cannot even guarantee the cleanliness.
3. It was raining at night, and while taking shower, the rain kept dripping into the shower room. It was so cold so we eventually had to put an umbrella to cover a bit the rain.
4. Overall, this is an experience of spending money to buy uncomfortableness."
"The resort is quite dated it could do with a makeover.
Originally built in 1992, I don't think anything has been improved since then. The breakfast was very good, but some of the mains not so. The staff were brilliant and looked after us really well. As for the location, it is way off the beaten track, but we enjoyed our time there. The snorkelling was a great experience, and the training pool was an added advantage for a novice."
"Fantastic resort. Very well organised, grounds kept very clean and beautiful. We stayed at 5a and 5b Cassistas and it was perfect location with a beautiful view of the cove. Shuttle service to the main beach 5 mins away was quick and well run. The Long Beach facility was great, the beach was beautiful and clean. The swimming pool was well maintained and loved by our kids. And most of all staff members were very helpful and friendly. Wouldn't hesitate to recommend and return to again."