The Ritz-Carlton, Haikou (Haikou Lisi Kaerdun Jiudian) sits on the world-class golf resort of Mission Hills boasting ten 18-hole championship courses designed by golf’s greatest architects and truly creates the ideal golfers retreat. The Ritz-Carlton, Haikou takes centre stage at the city’s new international entertainment complex in Centreville, Mission Hills. On an island of hotels and resorts, a differentiating experience has finally arrived. We offer refined luxury and fun for every guest. Set amidst the only international entertainment complex in Hainan, it features a host of dining and wide range of entertainment to make every experience truly memorable.To make every stay truly relaxing and memorable, we have meticulously designed our rooms to provide luxury that is both pampering and welcoming.190 beautifully appointed guestrooms all present panoramic views of the Championship Golf Course. For guests who want even more, suites and villas open their doors for accommodations unlike any other. To make the experience complete, every room, suite and villa comes complemented by our hallmark hospitality.Hotel surrounded by endless entertainment from golfing, shopping and theme parks, to dining, nightlife and so much more. It is the perfect location for a golfing,weekend or a reviving getaway with your loved ones.
"We are 3 generations that stayed in a 2 bedroom villa that encountered many problems during our 5 night stay. There were 2 days where we had issues with the hot water, 2 different days when we had electrical issues (lights would not turn on or off in the master bedroom), 1 day of toilet problems, and some kitchen cleanliness issues as well. Our butler Michelle worked hard to help us fix the issues as quick as possible, but it was quite frustrating to encounter and not what we expected of a Ritz Carlton at all.
I felt bad for Michelle who had to deal with our issues even on her days off and when she wasn’t around, we had to speak with 3 different managers (Peter, Arthur and Felix) on 3 different days… just seems like there were no consistency in their service even though the staff were well intentioned.
Unfortunately, we cannot recommend this hotel based on our stay."