Dolorian checked us in and was so kind and polite. We dined at the Pacific Hideaway twice with our children. The food was delicious. Our first morning Destiny doted on us, the second we had the pleasure of being served by Victor. The Pacific Hideaway had the perfect variety of meal options. We enjoyed our leisurely mornings with the Breakfast Burrito, Buttermilk Pancakes, Poke Bowl, Rise and Shine and Grandma's Chilaquiles. The Valet was prompt when our vehicle was requested as well as warm and welcoming upon our many arrivals (and departures). We enjoyed our morning coffees, and ending the days with s'mores. The beach was such a treat to wake up to every morning. The ShoreBreak having all our beach necessities really took the stress and hassle out of the family beach days. On our final day Dolorian and Omar were there to bid us farewll. The overall vibe was like visiting your best friend that you hate saying good-bye to. We are already looking forward to bringing the family back in the future.
Exceptional front desk staff ,they go above and beyond. Gorgeous location with greatest talent working in hotels.I had best stay at the Pasea!Hotel is Gorgeous but Clay is the person that made it right for me personally,really appreciate the whole ”dont stop until customer is cared for right”.Thankyou!!!
The valet was the ice cream on top…I was concerned about door dings and bunch of diff people driving my car (factory MB Matte paint is delicate) Ryan in valet took really good care of me and was the only person to park the car and put it way outta the way. Big kudos to Ryan and valet to finish off an amazing stay with amazing room and service all around. Stayed her a dozen times and will def be coming back
Ashley did a phenomenal job of managing both the bar and front desks in a very professional manor. Overall the experience was a delight and I will drink another beer as soon as I get to the 200 character minimum required to post this review on here.
This was one of the worst lodging experiences we've ever had. From the moment we walked in and saw the broken glass, tape on the lobby windows and mold all over the foyer window it was a very negative experience. The entire hotel is super run-down, stained rugs, our sink in the room was cracked, there was noise all night long. The only positive thing is the proximity to the beach.
Amazing customer service, large clean rooms, clean linens and great breakfast in the morning! Safe well lit parking lot! Great location near beach cities and freeways. Reasonable prices and great deals when you download the app. Can't wait to visit again!