A pretty big resort with quite a lot of facilities, enjoying the time off and quiet place, enjoying the birds singing in the morning. Even though the lake in front of us was dry due to some maintainable work, still a good place to recommend
Clean and tidy room/ Beautiful view/Staff service was beyond expectation/Thanks to Lin and his team/A pleasant stay with u guys/Life is fantastic!!!
แปล
คำตอบจากที่พัก: Dear guests, thank you for your encouragement, warm and thoughtful service and comfort, our colleagues will be in your affirmation, with a better mental outlook, to serve every guest. Welcome to Egret Lake again and enjoy the fresh air and beautiful lake view~
The Ropers
สวีทสำหรับผู้ใหญ่-เด็ก - 1 ห้อง (1 ห้องรับแขก)
เข้าพักเมื่อ ก.ค. 2023
ครอบครัว
37 รีวิว
3.2/5
โพสต์เมื่อ 31 ส.ค. 2023
Great location and spacious rooms. Lovely pool. Staff can be a little more helpful and maybe explain the activities and locations of the amenities available. Breakfast can be better. All in all a good place for a quiet family holiday with lots for the kids to do. Avoid the “beach” after 4pm on the riverside.
แปล
คำตอบจากที่พัก: Dear guest, we are very sorry for the inconvenience caused to you. We deeply apologize! We will provide feedback to the hotel management on all aspects you mentioned, striving to do better during your next visit. Thank you again for your valuable feedback and sincerely wish you all the best and a beautiful life.
Adrien
ห้องวิวสวนดีลักซ์(เตียงคิงไซส์)
เข้าพักเมื่อ ก.ค. 2023
ครอบครัว
13 รีวิว
2.7/5
โพสต์เมื่อ 14 ส.ค. 2023
We were lucky to be upgraded to a suite since we booked 2 rooms. Unfortunately, the amenities and the breakfast were not up to the Sheraton standards. The swimming pool was very old, the lights inside the swimming pool were not fixed and could provoke serious hazards. We asked for some drinking water at the pool and were told to go to the reception desk to get it. The breakfast was so so, blend vegetables and raw bacon were served.
แปล
คำตอบจากที่พัก: Dear guest: We are really sorry for not being able to bring you a 100% sense of experience. We attach great importance to your voice. According to your opinion, we will strengthen the improvement of catering, and the facilities and equipment will be regularly maintenance. I hope you will not lose faith in us; And please give us one more chance. During your stay in the store, if you have any needs, please feel free to feedback to us, our friends are serving you 24 hours, until you are satisfied ~~
It was my first time in this resort and I enjoyed it. The staff was very friendly and accommodating, the area was nice and quiet (perfect if you want to get away for some peace and quiet), and my room was lovely.
My only draw back was that the tub in my room was a bit small. I'm already a tall person so it was a bit of a squeeze but still enjoyable.
The food at the restaurant was more on the Chinese side but that's to be expected given the country we're in (even at a global hotel chain). If you do not have a problem with Chinese food, then you will enjoy the food. I personally liked the boiled shrimp and a spicy crab dish that they had available for dinner.
I'm glad I ended up finding this location on Trip, and I would be back again.
แปล
คำตอบจากที่พัก: Dear guests, thank you for your encouragement, warm and thoughtful service and comfort, our colleagues will be in your affirmation, with a better mental outlook, to serve each guest. Welcome to Egret Lake again, enjoy the fresh air and beautiful lake.
Bhatti
ห้องดีลักซ์สวีท
เข้าพักเมื่อ มิ.ย. 2022
หวานกับคู่รัก
18 รีวิว
2.0/5
โพสต์เมื่อ 31 ก.ค. 2022
Service is too bad, starting from reception desk, the staff don’t even answer and just in there work, we wait for our room almost 2 hours as the cleaning staff still not clean the room, at around 5pm we get our room. The breakfast is just normal and staff don’t care about your table have some spoon or salt and pepper.. overall I think the managment don’t train staff that they are working in Sheraton, it seems a normal 3 star Chinese hotel. Bad experience , will never want go again.
แปล
คำตอบจากที่พัก: Dear Madam/Sir, Thank you for choosing to stay at the Sheraton Bailuhu Resort ,Huizhou and providing your honest feedback . Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issue from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Huizhou. Sincerely,