Wincloud is a top tier hotel located on the backside of Huangshan Mountain (closest cable car is Yongu- walking is still required).
The property is beautifully appointed with thoughtful elements. Rooms have heated towel racks, strong hair dryer, foot massaging units- perfect after a long day of walking. The breakfast buffet has a good assortment of Chinese and some western food items.
The staff is welcoming and friendly. We had the pleasure of meeting Jason who helped made our stay extra comfortable. His English language skills made it easier for us to navigate on and off the property throughout our stay.
On WeChat, we had Cheng Lei provide excellent guidance on visiting the mountain sites. Other hotel staff were also very hospitable- like the bar tender who was exceptional in making drinks, the housekeeping staff who were friendly, the doorman who walked over to activate the automatic doors when we entered or exited the hotel. We had a great stay. Thank you to the exceptional staff at Wincloud!
Great views and amazing staff. If you can get WeChat to work( highly recommended) traveling to Upcloud is pretty easy. Staff will contact you ahead of time to arrange itinerary. We visited during Chinese exam season so had the whole place to ourselves (8 guests) for 2 nights. All the housekeepers were super helpful and nice. Some even helped entertain the kids when the weather was rainy. The room are all unique with different views and set ups, and accommodations are as luxurious as 5 star hotels in Singapore. Great place to relax and enjoy the view even when the weather is bad. It’s not cheap but well worth the money.