Bella struttura in una zona strategica della città di Houston.
Servizio ottimo e personale disponibile, che mi ha accolta, tenuto la valigia in un posto sicuro dopo il check out e aiutata in ogni richiesta.
Belle le aree comuni, con distributore di acqua purificata e zona caffetteria sempre accessibile.
Consiglio vivamente questa struttura.
房間大;配套設施設備不錯👍配有戴森吹風機,還有國人喜歡的開水壺。但是我的人住
感覺超級差:1,)我長途國際航班抵達酒店比規定的3pm 入住早了2:30分鐘,check in 的服務人員Jalisa 非常強硬的告知我想提前check in 必須交75美金💲 沒有任何可以商量的餘地 。2 )在找了另一位服務人員説明情況後幫助我們辦理check in 時又説我們必須交5天房費和400美元按金(我在攜程預訂時5天房費全部付完)又需要查實等待⌛️我也積極打電話聯繫攜程,等完成這次人住手續已經過去1小時30分鐘。3,)我入住酒店第一天洗澡熱水就不熱無法洗澡打電話給 room service 來了一個修理的人修理了一下,熱水熱了一點,本以為第二天熱水♨️應該繼續保持,可惜第二天還是沒有熱水♨️洗澡打電話給Room service 電話沒有人接,再打電話給前台連續打7次也同樣沒有人接,衹有下樓到酒店前台去反應熱水問題(同樣遇到Jalisa 態度也是超級不好👎衹是很冷淡的説我會記下你的需求,我再問什麼時候會有人來幫我修理好熱水問題,回答不知道,理由是時間晚了(當地時間9:45pm )我説酒店是24小時有人service, 她説不是,不停給你找各種理由推脱😡我非常生氣😡這時旁邊一位男服務人員(辦完另一個客人的服務手續後,看不下去來幫我,告知我會聯繫人來修理並請我回房間等待(在男服務人員幫助下大約10分鐘後有了熱水♨️可以洗澡了)4,)在後續幾天每當路過前台再遇見Jalisa(前台服務員)都是橫眉冷對看看我。這就是我6天5晚的入住體驗。😅😅
Decent hotel but was a bit old, but considerably clean compared to other stays that I have been to. The service was great and breakfast was decent too. Should try the pool and fitness room as well!
It was a nice hotel, but an old one. You could tell that by the color of everything. However, they kept it quite clean and maintained. It was really nice for the price. Not too far from the West Loop area. The breakfast was just okay.
Overall - I’d stay it’s a nice place for a short stay.
EEbenezerWe stayed at Home2Suite during our last trip to Houston but it was the one at Pearland. We arrived at this one late in the night and the staff at the front desk was very friendly. However once we entered the lift, we were welcomed with a strong greasy smell. The hall way had rug that was clean but obviously old.
The major concern was the room which had a hole in the ceiling inside the toilet dripping water all over the floor. The AC also wasn’t working well that even at 19 degrees Celsius, was still warm. Initial complain to the staff was met with no vacant room, that they were fully booked. We managed for the first three days because we were outdoors most of the time. The room was later changed to a more comfortable one.
The other thing was the swimming pool. My kids really wanted to swim during our stay but the staff mentioned that some handle to the pool was broken and that it was closed.
The breakfast was also good but with little varieties to choose from.
ผผู้เข้าพักI had locked myself out my room so I had to go get another key and when I went to asked the guy that was at the front desk for an extra key.. He was all rude and then he didn’t slide or hand the get card gently he just threw it in the slot and never asked was I ok how was my staying going. He was not in a good mood to be doing customer service.. He was really rude and my room was clean but it smelled like either someone had been smoking **** in it or was in the room in next to me.. I hate the smell of that stuff and for them to have on there no smoking that’s all my room smelt like… so y’all might need to not let the guy that’s was there on 12/15/2024 around 11:30 or 12 something. cause he just lost customer than was traveling and didn’t have a good stay so thumbs down
JjenwhiteMy husband and I had a wonderful stay. Christine at check in went above and beyond to make sure are stay was wonderful and that it was The room was very clean and the bed was very comfy. Thank you so much Christine for a awesome and wonderful s
Quite stay.