อีโปะฮ์โฮมสเตย์

เป็นการดีที่จะเตรียมห้อง มาอีกครั้งในครั้งต่อไปที่ฉันมีโอกาส ฉันจะพักที่โรงแรมนี้ต่อไป การบริการยังเอาใจใส่มาก มีคนพาเราไปที่ห้องที่ประตู บริการดีกว่า

Just need to improve privacy between the house. And improve child friendliness.

I strongly recommend English comfort house if you’re looking for a good place for staying in Ipoh. Although it is not located near to the city centre of Ipoh, but you can easily access it if you’re driving. The house provides you with everything that you need. comfort beds, high speed internet, food and drinks, board games, and etc. Rachel responded promptly to questions and provided clear instructions for check in/out procedures. You will surely want to continue staying with them again next time when you are back to Ipoh.

The purpose of this review aims to provide a true & fair view for all the travelers who are interested in booking with BELAKANG KONG HENG. I hope the management can take this feedback into serious consideration & take any necessary actions. We have arrived at 9.20pm & aware that it has way past the check-in hour. There was no one was at the counter to attend to us the moment we arrived. So we made a call to ask for help. The staff, Andy picked up the call & started to rant about our late arrival as if we’ve committed a very serious mistake & there’s no solution to it. We couldn’t help as the traffic was terrible & we were really tired after the long drive so we asked for solution. The next moment he instructed us to go to the mailbox right next to the gate to get our room keys. I mean he could have just skip the ranting & blaming part & tell us straight that the key is just right at the mailbox. Understand that it has way past the check-in hour & the staff might be off duty, however this is not the service that I expect from a so called 5-star hotel customer service. Since the room’s soundproofing is bad, we were given another chance to overhear how Andy takes his customer service skills to the next level in the next morning. He was ranting about our late check-in & request for hair dryer at late night (oh ya forgot to mention that the room doesn’t come with hair dryer & only one bottle of universal shampoo or cleanser whatever you call that to clean your entire body or maybe even the toilet bowl also) in a very frustrated & rude manner. FYI, we did request for hair dryer from Andy but he said the counter has closed & no hair dryer & hung up the call. So we gotta go around to see if there’s any staff around to ask for it. Luckily there was an abang cleaning the room & gave us one from one of the rooms. We overheard & just kept quiet as we were still getting ready to check out in the room. We confronted him at the counter when we check out & Andy truly amazed us when he defended himself by saying he was just talking to his staff & he doesn’t think there’s any problems with being rude. Nevertheless, the hotel is undoubtedly stylish & comfortable in the sense that it truly provides an industrial-chic design with preservation of old building located at the heart of ipoh town surrounded by plenty of eateries & points of attraction. But the customer service, particularly this guy called ANDY, sorry I will never come back again as I don’t expect to pay so much in return for such hospitality.