โรงแรมใกล้West Lake

The room was quite nice - sparkling clean! This is definitely the most important element for me, but this place didn't disappoint regarding cleanliness. One thing I found disappointing was that, while this is a solid place to have a family vacation, there isn't really a more quiet place to get some work done besides the desk in the guest room. The business center is right in the middle of the front lobby, which can sometimes get super loud. A quieter workspace area that is tucked away would be nice. One frustrating thing was the amount of gratuity tacked on to everything. We went to the Bar & Grill for some snacks and a beer one day, and despite only getting our order taken at the bar and one other person bringing out our food and drinks once, maybe twice, the resort has the audacity to add on an 18% service fee on top of the price automatically. I understand that inflation and cost of living are a problem, but it shouldn't give hotel chains like Hilton to pass on the responsibility of paying their employees to their customers. They should actually pay their people a fair wage. $40/day+tax for mandatory valet parking was also completely unnecessary. That being said, experience-wise, it's still a good place and seemed to be one of the lower-priced resorts in the area, but I hate how hotel chains tend to find ways to gouge just a little bit more money out of people around every corner.

พนักงานเช็คอินที่รวดเร็วและเป็นมิตรสิ่งอํานวยความสะดวกที่ยอมรับได้ แต่มีปัญหาบางอย่างเช่นโต๊ะกลางและอาหารเย็นเป็นเสื้อคลุม ซึ่งทําให้พวกเขาไม่เสถียรอย่างหนึ่งและประตูของปีได้รับความเสียหาย สิ่งที่สามารถแก้ปัญหาได้ โรงแรมสะดวกสบายและสะอาดมาก

The location is good but service at front desk was poor. We have to wait over 1 hour to get our room ready.

I booked two rooms for my daughter's birthday. The first disappointment was the massage at the spa. We arrived 10 minutes late because there was no one in the luggage room. We had to wait about 20 minutes until someone arrived. The masseuse told me my massage would only last 20 minutes because of the delay (I had paid for a 50-minute massage), but she only gave me 15 minutes. When we returned to our rooms, there was no one at reception to give us our hand luggage either. We called our room to ask them to bring our backpacks. We waited 30 minutes and no one came. We went back down to reception and, after another 15-minute wait (again with no one there), they finally brought our backpacks. We went to our room to shower, as we had a dinner reservation at an Italian restaurant. The shower drain was clogged, and it was disgusting to shower with the water running. (They have old bathtubs) Towels were beige (Once were white). We have a nice dinner at the Italian restaurant, then we were at ****** for some time and went to our rooms to sleep, it was midnight. We were falling asleep when we heard a woman screaming louder and louder. We didn’t know what was going on… we waited and then the woman started to scream and said all kind of ****** words. We have a second show in the morning. So be ready to hear all kinds of things…

The hotel itself is pretty old but very close to the beach and some good restaurants. The room was big with full kitchen and a nice shower. Wasn’t sure about the beds though, I just wasn’t comfortable to lay down. I was able to book it last minute and needed a place for a long layover and a shower, which they were able to accommodate an early check-in. Service is pretty lax, office is small and the woman checking us in a bit detached.

Location and apartment is clean and functional. Worst part is the check in system as it’s all automated and impossible to get hold of someone. Recommend hotel to have an emergency contact number for guests having any urgent issues. luckily I was checking in at daylight as would have been horrible if was late at night. I would stay again as well priced and nice little apartment beside the boardwalk.

The room was not clean and the room's floor was dirty. The Breakfast was very poor and the very little options were not refilled. As the options were very few, at least they should be refilled until the end of the Breakfast time. Before 10 am we could not find almost nothing. Another family that traveled with me, went to have their breakfast around 10 am and had just water , plain milk and few bagles. They asked the hotel staff if they would refill the items, and they said no. I felt bad because I was the one that invited them to stay with my family in this hotel. I am disappointed.

Me gusta mucho el hotel está es la 4 vez que reservo en el mismo y por aniversario de boda no dude de hacerlo

This is one of my favorite spots whenever I'm in south Florida

Excelente el personal muy amables